Rafael Gamez-Trillo
Goshen
Summary
Dynamic IT Support professional with a proven track record at Elkhart Community Schools, enhancing user satisfaction through efficient ticket management and fast resolution of technical issues. Adept at collaborating across teams, demonstrating strong attention to detail and adaptive learning to streamline processes and improve productivity. Bilingual with excellent computer skills.
Overview
3
3
years of professional experience
Work History
IT Support
Elkhart Community Schools
Elkhart, IN
03.2024 - Current
- Streamlined IT support processes for faster resolution times and increased user satisfaction.
- Collaborated with IT support to resolve technical issues quickly, minimizing downtime for employees.
- Ensured seamless day-to-day operations by diligently managing facility maintenance requests, IT support tickets, and supply inventory levels.
- Participated in team meetings to discuss ongoing projects and share insights on best practices within the field of IT support services.
- Streamlined IT support processes with effective ticket management and prioritization.
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
Job Setter
American Axle & Manufacturing, Inc
Three Rivers, MI
02.2023 - 03.2024
- Adhered to strict quality control standards, minimizing the occurrence of defects or rework requirements.
- Supported lean manufacturing initiatives by identifying areas for waste reduction and implementing best practices.
- Continuously updated technical knowledge through self-study.
- Maintained accurate records of completed jobs, machine settings, and relevant metrics for future reference.
- Coordinated with other departments to ensure seamless workflow integration and timely completion of projects.
- Improved production efficiency by implementing new job setting techniques and strategies.
- Ensured accurate job setups by diligently following blueprints, specifications, and work orders.
- Demonstrated strong attention to detail while handling multiple tasks under tight deadlines.
- Collaborated with team members to troubleshoot and resolve equipment issues, maintaining productivity levels.
Receiver
Dometic
2482 Century Dr, Goshen, IN 46528
07.2022 - 11.2022
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Kept work areas clean, safe, and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Coordinated with other departments for seamless integration of received goods into various operations.
Education
High School Diploma -
Northridge High School
Middlebury, IN05-2022
Skills
- Basic IT support
- IT support
- First Line IT Support
- IT support management
- Fast thinking
- Computer skills
- Fluent bilingualism
- Memory retention
- Note-taking techniques
- Sight translation
- Adaptive learning
- Attention to detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
IT Support
Elkhart Community Schools
03.2024 - Current
Job Setter
American Axle & Manufacturing, Inc
02.2023 - 03.2024
Receiver
Dometic
07.2022 - 11.2022
High School Diploma -
Northridge High School