Rafael Martinez
Indianapolis,IN
Summary
Highly motivated, energetic and results driven professional with proven experience managing and leading a team within a Fulfillment Center environment. Dynamic leader who has consistently worked with cross-functional teams both during long-term and initial product launches. Purposeful collaborator that is proficient in evolving effective teams and inspiring employees to meet individual and team targets.
Overview
9
9
years of professional experience
Work History
Flooring Contractor
Self-employeed
10.2022 - Current
- Achieved seamless transitions between different flooring types by meticulously planning layouts and matching materials based on color, texture, and style preferences.
- Assisted in the development of accurate project estimates, enabling clients to make informed decisions about their flooring choices.
- Kept up-to-date with industry trends and advancements in materials, incorporating innovative solutions into projects when appropriate.
- Resolved any customer concerns or complaints promptly, resulting in high levels of client satisfaction and repeat business referrals.
- Developed strong rapport with suppliers and negotiated favorable pricing for materials, which helped reduce budget costs by 5%.
- Collaborated closely with other tradespeople on site, ensuring seamless integration of flooring components into the overall construction project.
- Streamlined workflow processes for increased productivity in completing complex flooring installations within tight timeframes.
Warehouse Supervisor
Stitch Fix Warehouse
08.2020 - 09.2022
- Supervised warehouse operations by managing employees and allocating them to the necessary positions for the day.
- Supervised receiving, inventory distribution and workplace safety in Mens & Women's departments.
- Coordinated with the Party Crew to setup special events throughout the year (Holidays & Building Milestones)
- Used warehouse management software to reconcile daily inventory and track associates binning efficiency.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Assisted with planning/executing labor plans for the week and distributing labor across the building as needed to achieve the building efficiency goals.
- Assisted in reorganizing entire Women's Inbound department due to the addition of the Kids business line.
Warehouse Team Leader
NBCUniversal/Bluprint
07.2017 - 05.2020
- Used strong communication skills to collaborate with team members and advance various segments within the FC
- Maintained teammate guidelines of personal conduct, safety policies and production standards
- Facilitate supply chain network quarterly goals, system updates and process implementation
- Communicated regularly on productivity of area by reviewing and/or analyzing business reports
- Led daily meetings on performance metrics, building updates and corrective performance actions
- Applied 5s standards to streamline sectors across the FC and increase team efficiency by 15%
- Provided critical thought leadership to help develop SOP's and training procedures for the Outbound sector
- Assisted in attaining a customer order accuracy of 98.4% from 2018-2019
- Accomplished and maintained an inventory accuracy level of 99.6% for over three years
Warehouse Associate
Craftsy
05.2016 - 07.2017
- Assisted in launching Fulfillment Center for the company and helped establish the foundation of the FC for years to come
- Helped sort and receive the first wave of inventory, to establish the basis of the company's eCommerce initiative
- Assisted in establishing the layout for the Outbound sector and implementing 5s standards
- Collaborated with the team to quickly resolve customer complaints with appropriate action
Performance Coach
Amazon Integrity Staffing
10.2015 - 05.2016
- Responsible for providing performance feedback to associates and identifying issues that prevent each individual associate from being successful in their designated area
- Presented performance reports of associates to corresponding area manager
- Tracked the progress of, coach and develop associates to meet and/or exceed goals so they can transition over from temp to fulltime employees
- Benefit retention of Amazon labor force by consistent performance follow-up and engagement
Education
High School Diploma -
MSD Warren Central High School
Indianapolis, IN05.2013
Skills
- Proficient with Google Office programs (Docs, Sheets, Slides)
- Excellent communication skills
- Attention towards training and development
- Problem-solving abilities
- Team building
- Developing a strong culture
- Interdependence within team
- Bilingual
Education Certificates
- Leadership essentials, 03/01/20
Languages
Spanish
Native or Bilingual
Timeline
Flooring Contractor
Self-employeed
10.2022 - Current
Warehouse Supervisor
Stitch Fix Warehouse
08.2020 - 09.2022
Warehouse Team Leader
NBCUniversal/Bluprint
07.2017 - 05.2020
Warehouse Associate
Craftsy
05.2016 - 07.2017
Performance Coach
Amazon Integrity Staffing
10.2015 - 05.2016
High School Diploma -
MSD Warren Central High School
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