Rafi Mohammad
Summary
Results-driven Data Analyst with over 5 years of experience in interpreting and analyzing data to drive successful business solutions. Expert in data cleaning and visualization using Smartsheet, Power BI, and Excel. Proven ability to transform complex datasets into actionable insights, enhancing operational efficiency. Adept at collaborating with cross-functional teams to define requirements and deliver high-quality analytical solutions.
Overview
6
6
years of professional experience
Work History
Smartsheet Specialist
Reliance PPM Service Limited
09.2020 - 10.2023
- Developed and managed comprehensive Smartsheet solutions for multiple projects, improving project visibility and resource management
- Designed and implemented automated workflows, reducing manual data entry and increasing efficiency by 30%
- Created advanced dashboards and reports to provide real-time insights into project performance and resource utilization
- Automated data collection and reporting processes, reducing manual effort by 20%.
- Assist in project planning by creating detailed project timelines, task lists, and resource allocation plans
- Track project progress, manage milestones, and update project plans to ensure on-time delivery and successful project completion.
- Communicate project updates and status reports to stakeholders through Smartsheet dashboards and reports, ensuring transparency and informed decision-making.
- Collaborate with teams to implement process enhancements, ensuring Smartsheet solutions evolve with changing business needs.
- Manage user access and permissions to protect sensitive information and ensure only authorized personnel have access.
Support Executive (Client-Reliance)
Team Lease Services Limited
01.2020 - 09.2020
- Support in B2B process: As this is B2B model, the work is to resolve the complex issues faced by retailers, which cannot be handled at L1 or L2 level
- Managing tickets related to all retailer issues using the Customer service cockpit tool
- The job includes handling all technical app issues, payments, order returns, order cancellations and order delivery related issues
- Creating report on daily basis
- Experience in keeping detailed records, generating reports, and developing presentations to help management understand the logistics perspective.
Support Executive (Client-Flipkart)
StartTek Pvt Limited
04.2018 - 10.2019
- Associated with IT team and involved in resolving technical issues regarding Payments to the sellers
- Provides prompt and efficient service to Flipkart Sellers on Shipping Payments based on weight of products
- Handled Escalations cases from the sellers and from different internal teams regarding shipping and their payments
- Generating & maintaining day to day shipping fee payouts and updating the management
- Working knowledge of Excel tools such as Vlookup, Formatting, Pivot tables, data sorting, charts and filtering etc
- Working knowledge of Excel tools such as Vlookup, Formatting, Pivot tables, data sorting, charts and filtering etc
- Provided feedback of the payment cycle to the IT technical department so as to tool improvement
- Followed up ensuring relevant action were taken on clients complaints.
Education
Bachelor of Engineering (Mechanical) -
JNTU Kakinada
03.2013
Skills
- Smartsheet Design and Implementation
- Project Management
- Resource Allocation
- Customer Feedback Tracking
- Automation and Workflow Optimization
- Data Analysis and Reporting
- Dashboard Creation
- Formulas and Scripting
- Cross-functional Team Collaboration
- Smartsheet
- Microsoft Office
- Basics Power BI
- Basics Sql
- Cloud AWS
Timeline
Smartsheet Specialist
Reliance PPM Service Limited
09.2020 - 10.2023
Support Executive (Client-Reliance)
Team Lease Services Limited
01.2020 - 09.2020
Support Executive (Client-Flipkart)
StartTek Pvt Limited
04.2018 - 10.2019
Bachelor of Engineering (Mechanical) -
JNTU Kakinada
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