RAFIA KHAN
New Delhi
Summary
Email QA and Technical Content Specialist with over 5 years of experience validating digital assets, email templates, and platform workflows for enterprise SaaS products. Strong hands-on expertise in HTML, CSS, email template review, pre-deployment QA, regression testing, and defect tracking. Proven ability to collaborate with QA, product, and engineering teams to ensure accurate, compliant, and deployment-ready assets. Detail-oriented, process-driven, and comfortable operating in fast-paced, high-volume production environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate Technical Content Writer
Irdeto
Noida
08.2024 - Current
- Performed pre-release QA validation of platform content, UI workflows, and configuration-driven assets to ensure production readiness.
- Reviewed and validated HTML/CSS-based templates and UI components, ensuring accuracy, consistency, and rendering integrity.
- Executed functional, UI, and workflow testing based on product requirements and design documentation.
- Collaborated closely with QA and engineering teams to identify, log, track, and verify defects using JIRA during UAT and regression cycles.
- Created and maintained QA checklists, validation artifacts, and sign-off documentation aligned with release milestones.
- Owned content and asset approval workflows, reducing rework, and improving deployment timelines.
- Developed training and onboarding documentation, contributing to a 30% reduction in onboarding time.
- Implemented a centralized knowledge library, driving a 40% increase in internal content engagement.
Consultant | Process Excellence
unicommerce.com
Gurgaon
08.2022 - 04.2024
- Owned the end-to-end documentation lifecycle while actively participating in the validation of workflows, configurations, and system behaviour.
- Partnered with product and QA teams to verify fixes and enhancements post-release.
- Supported Agile sprint cycles by aligning documentation and validation tasks with product delivery schedules.
- Conducted structured review cycles to ensure accuracy, consistency, and readiness of internal enablement assets.
- Reduced onboarding and knowledge gaps through validated training materials and process documentation.
Technical Content Writer
iByte Infomatics
Noida
07.2021 - 08.2022
- Produced technical documentation for web and mobile applications in collaboration with developers and designers.
- Reviewed UI text, layouts, and workflows to ensure clarity, consistency, and functional correctness.
- Supported QA efforts by validating documented flows against implemented features.
Technical Writer
JavaTpoint.com
Noida
10.2018 - 10.2020
- Delivered structured technical content on programming technologies and software tools.
- Published high-volume, deadline-driven content with strong accuracy and consistency standards.
Education
Bachelor of Computer Applications -
Jagannath University
Jaipur, India09-2018
Skills
- Email template QA and validation
- HTML (email-safe markup), CSS
- Functional, UI, and regression testing
- Pre-deployment QA and campaign readiness
- Defect identification and verification
- QA checklists, test artifacts, and signoff
- Workflow and configuration validation
- Accessibility awareness (basic)
- JIRA (defect tracking)
- Confluence (QA artifacts and documentation)
- Git
- Visual Studio Code
- Postman
- MS Office
- HTML/CSS validation
- Technical writing
- Documentation lifecycle
- User documentation
Certification
Lean Six Sigma Foundations
Timeline
Associate Technical Content Writer
Irdeto
08.2024 - Current
Consultant | Process Excellence
unicommerce.com
08.2022 - 04.2024
Technical Content Writer
iByte Infomatics
07.2021 - 08.2022
Technical Writer
JavaTpoint.com
10.2018 - 10.2020
Bachelor of Computer Applications -
Jagannath University