Rafia Shaikh

-Provide support in managing all HR procedures and ensure smooth day to day HR operations.

- Assist with HR operations for offshore employees which includes onboarding, offboarding, application of work references, appraisal and other employment related task.

-Proper attention to details on all documents as well maintenance on records.

- Help with administration, performance management, benefits administration, absence management and policies.

-Address employee's queries.

-Monitor internal HR system and databases.

-Help assistance with development of product/trips related to international travel.

• Tracked key dates and deadlines and maintained specific personnel lists.
• Check availability and offer work accordingly according to international professionals.

• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Collaborated with colleagues to implement best practices across department and exceed team goals.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
• Arranged travel accommodations for groups, couples, executives and special needs clients.