Rafia Shaikh
Human Resource Operations
Summary
Experienced Human Resources Professional with over 6 years of expertise in EU HR Operations. Specializes in onboarding, offboarding, benefits administration, employee relations, and employment changes. Proficient in generating comprehensive reports, overseeing talent management initiatives, and spearheading the recruitment of high-caliber employees.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Assistant Manager - HR Operations
QX Global Group
08.2024 - Current
- Managed payroll administration, ensuring timely and accurate salary disbursements to all employees.
- Participated in talent acquisition initiatives, effectively filling open positions with qualified candidates in a timely manner.
- Established strong relationships between management teams across departments through effective communication channels and routine meetings.
- Resolved employee disputes in a timely manner, fostering a positive workplace environment and minimizing disruptions.
- Facilitated annual performance appraisal cycles by preparing necessary documentation for managers'' review sessions with their respective direct reports.
- Streamlined HR processes for increased efficiency by automating manual tasks and introducing new software tools.
- Managed benefits administration processes, ensuring that employees received appropriate coverage based on their needs and eligibility requirements.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Human Resources Team Lead (Operations)
QX Global Group
03.2018 - Current
- Oversaw hiring, staffing, and labor law compliance for particular geography.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Administered employee benefits programs and assisted with open enrollment.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Developed and monitored employee recognition programs.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Updated HR database with new employee information, changes in benefits, and other details.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Helping employee inquiries regarding benefits, contractual allowance, hire options.
- Prepared new hire letters, employee contracts, and corporate policies.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Provide support in managing all HR procedures and ensure smooth day to day HR operations.
- Assistance with paperwork and internal processing with employment changes, offboarding, application of work references, visa references along with hiring processes.
- Proper attention to details on all documents as well as maintenance records.
- Report(s) assistance for management insight.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Collaborated with managers to identify and address employee relations issues.
- Created and delivered HR training sessions to staff, managers and executives.
- Completed human resource operational requirements by scheduling and assigning employees.
- Experience for United Kingdoms, United States and couple of European countries.
Product Specialist (International Travel Packages)
Confidential
08.2017 - 12.2017
- Created database of all equipment models and serial Numbers.
- Creating dynamic packages including destinations with flights, hotels, transfers, tours etc.
- Conduct market research and competitor analysis.
- Build short term travel packages based on the market rate and customer's preference.
Recruitment Consultant
Technomine
10.2016 - 02.2017
- Operated and maintained applicant tracking and candidate management systems.
- Book Doctors and Nurses based on their qualifications for Locum shifts.
- Co-ordinate shifts with the medical staffing teams Efficiently manage record daily/weekly/monthly bookings.
- Request the required documentation for UK NHS compliance Apply for professional references of Healthcare Professionals chase for the documents.
- Manage cancellations and last-minute covers.
- Manage and update CRM Systems Up to date with new government legislation and framework directives Work towards achieving pre-defined revenue targe.
- Identified and sourced qualified candidates for open positions to meet organizational needs.
- Utilized recruitment technology tools and platforms to streamline recruitment processes.
International Travel Consultant
Motif, Inc.
06.2015 - 12.2015
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Interviewed and qualified clients to determine international travel and lodging needs and recommended points of interest to maximize travel experiences.
- Kept network of international agents to simplify and streamline international bookings.
- Researched most efficient and cost effective ways to travel intercontinentally and shared findings in company newsletter.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Generated reports on travel trends and customer feedback to inform business goals.
Education
Bachelor of Commerce - Accounting Commerce
GLS (JP Shah Institute of Business Administration)
07.2015 - 12.2017
Skills
Benefits oversight
Personnel file management
Policy and procedure development
Background Checks
Specialized HR projects
File and records management
Pre-Employment Screening
Team Building
Payroll coordination
Timeline
Assistant Manager - HR Operations
QX Global Group
08.2024 - Current
Human Resources Team Lead (Operations)
QX Global Group
03.2018 - Current
Product Specialist (International Travel Packages)
Confidential
08.2017 - 12.2017
Recruitment Consultant
Technomine
10.2016 - 02.2017
Bachelor of Commerce - Accounting Commerce
GLS (JP Shah Institute of Business Administration)
07.2015 - 12.2017
International Travel Consultant
Motif, Inc.
06.2015 - 12.2015
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