Rafie Tajdar Mohammed

Amazon Suspicious Activity Monitoring, | Suspicious Activity Monitoring - Risk and Compliance Investigation

• Responded to control, audit and regulatory requests within established timelines.
• Championed company initiatives related to anti-bribery and corruption, anti-money laundering and combating financing of terrorism.
• Produced risk and control analysis reports informing key business stakeholders.
• Monitored and managed client-facing exposure, following established protocols to reduce risks.
• Prepared risk assessment forms and facilitated timely risk rating updates.
• Monitored regulatory changes and updated policies and procedures accordingly for compliant risk management.
• Evaluated establishment risks and developed controls and procedures to mitigate them.

• Managed and lead a team of 11 associates as Subject Matter
• Expert (SME) & supported the team in improving metrics
• Evaluated areas of improvement and provided critical feedback to associates to improve and achieve higher metrics
• Resolved the issues faced & also audited the defects injected by the associates
• Created action plans for BQ performers
• Mentored team to manage quality, improve efficiency and regular trainings to ensure high standards in classification
• Supported new programs, categories and features
• Delivered training to the team by frequently providing processes updates.

• Handling Technical issues with the Pixel devices over social platforms
• Analyzing customer sentiment over social platforms and providing adequate channel for support
• Communicate with multiple teams to resolve issues over social platforms
• Improve customer and business relation over social platform
• Maintain the Quality as per the Business Area
• Supported the team to meet the targets.