CRM
Rafiya Tanveer
Senior Sales Associate
Hyderabad,TG
Summary
Accomplished Senior Sales Executive and results-driven professional with 6 years of CRM sales expereince across various domains. Skilled in managing sales lifecycles and end processes using CRM applications. Has a record of achieving above average sales and maintaining positive global client relations. Power BI adept sales data analysis for performance improvement and growth opportunities development. Possesses excellent communication and negotiation skills along with problem-solving capabilities to guarantee client and business satisfaction.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Smartedge IT Services Pvt Ltd
Global Client Success Lead
08.2023 - 11.2024
- Built and maintained strong relationships with key stakeholders, resulting in a high client retention rate over two consecutive years.
- Coordinated with sales, marketing, operations, and finance teams to deliver exceptional service to customers
- Holding sole responsibility for account management as the primary client contact.
- Utilized Power BI expertise to analyze team sales reports, identifying focus areas for improvement through detailed analysis.
- Analyze KPIs to measure success and identify areas for improvement, leading to increased client retention.
- End-to-End Client Management: Oversee complete client requirements, from initial consultation to understanding needs, preparing invoices, coordinating with internal teams, through to delivery and post-delivery follow-up.
- Proven ability to learn quickly and adapt to new situations.
- Strong communication skills, both verbal and written.
Husys Consulting
Sales Associate PEO
05.2022 - 08.2023
- Leveraged LinkedIn to forge strong connections with company CEOs and board members.
- Coordinated with global vendors to ensure seamless delivery of services.
- Executed and managed international campaigns, driving brand visibility and lead generation.
- Maintained a proactive approach to customer engagement, ensuring consistent satisfaction and loyalty.
- Developed and maintained strong relationships with clients, resulting in high customer satisfaction and repeat business.
- Led cross-functional teams to successfully implement sales initiatives and drive revenue growth.
Optim Hire
Client Success Manager
10.2020 - 04.2022
- Led client interactions via Zoom to articulate services and ensure client satisfaction.
- Managed full client lifecycle from onboarding to successful resource integration.
- Coordinated with operations, recruitment, and finance teams to streamline processes.
- Prepared and issued client invoices accurately.
- Drove end-to-end sales processes including planning, negotiating, and closing deals, with a focus on customer retention and relationship-building.
- Implemented strategic sales initiatives, contributing to the overall growth and success of the company.
Ctrls Datacenters
Senior Sales Associate
12.2016 - 04.2017
- Managed existing clients, ensuring their needs were met and maintaining strong relationships.
- Actively pursued upselling and cross-selling opportunities to enhance client value and drive revenue growth.
- Collaborated with operations, recruitment, and finance teams to ensure seamless service delivery.
- Led the entire sales process from generating leads to closing deals, focusing on customer retention and satisfaction.
Alliance Pro IT
Sales Associate
03.2015 - 12.2016
- Successfully generated new leads through strategic networking and market analysis to expand client base.
- Created accurate and competitive quotations tailored to client needs, ensuring alignment with company standards.
- Collaborated with internal teams to ensure timely delivery of services and products as per client requirements.
- Maintained long-term relationships with clients, focusing on retention and satisfaction to foster loyalty.
Education
MBA - Sales & Marketing
Siva Shivani Institute Of Management
Hyderabad, India 04.2001 -
Skills
Corporate Sales Experience: Leveraged 6 years of corporate sales experience across various domains, demonstrating versatility and adaptability
End-to-End Sales Process: Successfully managed the entire sales process from prospecting to closing deals, ensuring seamless transitions and exceptional client satisfaction
Global Client Management: Worked with a diverse range of global clients, building strong relationships and understanding their unique needs
CRM Expertise: Proficient in using advanced CRM tools to track sales activities, manage customer relationships, and drive sales growth
Product Sales Proficiency: Excelled in product sales, consistently achieving and exceeding sales targets through strategic planning and execution
Strong Communication Skills: Demonstrated excellent communication skills, effectively conveying complex information and ideas to clients and stakeholders
Convincing and Negotiation Skills: Skilled in persuading and negotiating with clients, leading to successful deal closures and long-term partnerships
Situation Handling: Adept at handling challenging situations and resolving conflicts, ensuring positive outcomes for clients and the company
Certified Power BI Analyst: Utilized Power BI certification to analyze sales reports, providing actionable insights and improving sales performance
Software
Power BI
Timeline
Smartedge IT Services Pvt Ltd
Global Client Success Lead
08.2023 - 11.2024
Husys Consulting
Sales Associate PEO
05.2022 - 08.2023
Optim Hire
Client Success Manager
10.2020 - 04.2022
Ctrls Datacenters
Senior Sales Associate
12.2016 - 04.2017
Alliance Pro IT
Sales Associate
03.2015 - 12.2016
MBA - Sales & Marketing
Siva Shivani Institute Of Management
04.2001 -