Summary
Overview
Work History
Education
Skills
Date of Birth
Languages
Timeline
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Rafsal KK

Al Rashidiya 2- Ajman- UAE

Summary

A seasoned technical advisor in technical troubleshooting and client relationship management. My Career was in Microsoft Outlook and integrated Office suite for Microsoft users.

Overview

9
9
years of professional experience

Work History

Sr Escalation Advisor

Concentrix
Bangalore
05.2017 - 03.2025
  • Troubleshooting escalated tickets that improved issue resolution, ensuring resolution for clients experiencing service disruptions.
  • Acted as a point of escalation for complex technical issues.

Customer Service Coordinator

Decathlon
Bangalore
11.2015 - 12.2016
  • Acted as the point of contact for escalated customer inquiries, effectively resolving issues and ensuring high levels of client retention and loyalty.

Education

Civil Engineering Diploma- Course Complete

Ramaiah Collage
Bangalore- India
05-2014

Architectural Assistant-

Markaz Institute
Calicut- India
08-2011

Higher Secondary

Chakkalakkal Higher Secondary School
Calicut, India
05-2010

Highschool

Chakkalakkal High School
Calicut
05-2008

Skills

  • Worked on Remote Desktop assistance for US based users
  • Outlook Technical troubleshooting
  • Client relationship management
  • Team collaboration
  • Effective communication
  • Information Data base

Date of Birth

31/05/1993

Languages

Malayalam
First Language
English
Upper Intermediate (B2)
B2
Kannada
Intermediate (B1)
B1
Tamil
Elementary (A2)
A2
Hindi
Intermediate (B1)
B1

Timeline

Sr Escalation Advisor

Concentrix
05.2017 - 03.2025

Customer Service Coordinator

Decathlon
11.2015 - 12.2016

Civil Engineering Diploma- Course Complete

Ramaiah Collage

Architectural Assistant-

Markaz Institute

Higher Secondary

Chakkalakkal Higher Secondary School

Highschool

Chakkalakkal High School

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Rafsal KK