Rafshana Nouma
Doha,Qatar
Summary
Dedicated professional with expertise in polite phone etiquette and follow-up coordination, ensuring seamless customer relationship management. Demonstrates proficiency in data entry and quality control, complemented by a strong understanding of tone of voice and keyboard typing speed. Experienced in outbound calling and multitasking, aiming to leverage these skills for enhanced operational efficiency.
Overview
9
9
years of professional experience
Work History
Call centre agent
NASEEM MEDICAL CENTRE - Doha, Qatar
Doha, Qatar
01.2023 - 02.2025
- Improved team productivity through effective collaboration and teamwork.
- Performed data entry tasks to keep records up-to-date and organised.
- Fulfilled administrative duties such as filing, copying and faxing documents when required.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Documented all phone interactions for record keeping and quality control purposes.
- Built long-term client relationships through exceptional customer service skills.
- Utilized multi-line telephone systems for efficient call handling.
- Handled customer queries focused on first-call resolution.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Increased client trust by providing accurate information
RADIOLOGY ASSISTANT
ASTER HOSPITAL
Doha, Qatar
02.2020 - 12.2020
- Performed as assistant in Radiology services in patient care and safety.
- Performed administrative works in radiology department.
- Communicate suitably with patients to develop a relationship and ensure patient trust.
- To give awareness about x-rays,scans,tests and other medical procedures.
- Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines.
- Instructed patients to fill up forms to acquire consent for diagnostic imaging and fulfill legal requirements.
- Gathered data and summary from radiology scan outcomes to provide detailed reports to doctors.
DOCTOR'S ASSISTANT
ASHRAYA POLYCLINIC
Kerala, India
11.2016 - 02.2018
- Performed direct patient care aimed at increasing comfort, psycho, social and
spiritual well-being by providing assistance with personal hygiene, physical comfort. - Took advantage of opportunities for continuing education, quality assurance and
performance improvement activities. - Monitored expiration of medical supplies and medications.
- Cleaned and tidied practice, providing welcoming and hygienic environment for patients.
- Advised patients on preventative care and lifestyle choices to avoid health issues.
- Disposed of medical waste by using appropriate bins and following protocols.
ASSISTANT NURSE
ASHA HOSPITAL
Kerala, India
06.2016 - 11.2016
- Performed direct patient care aimed at increasing comfort, psycho, social and
spiritual well-being by providing assistance with personal hygiene, physical comfort,
nutrition, elimination, prevention of skin breakdown, rehabilitation and safety. - Took advantage of opportunities for continuing education, quality assurance and
performance improvement activities. - Member in good standing with Nurse Aide Registry.
- Generated well-written, comprehensive handover reports to support inter-shift communication.
- Charted patient information related to vital signs, pain management and daily inputs and outputs.
Education
ANM (Assistant Nursing & Midwifery)
Amrita institute Of Medical Science
Higher secondary board, Kerala, India
GHSS Azhiyur
Skills
- Polite phone etiquette
- Follow-Up coordination
- Data entry proficiency
- Customer relationship
- Understanding tone of voice
- Keyboard typing speed
- Outbound calling experience
- Multitasking
- Quality Control
Custom
- Wide breadth of midwife nursing experience
- Strong knowledge of pain management and medications
- High ability to provide pre- and post-delivery emotional support.
- Excellent skills in analyzing test results and predicting potential complications.
- Superior skills in performing patient obstetrical examinations.
- Outstanding interpersonal and communication skills
Languages
Malayalam
English
Hindi
Tamil
Timeline
Call centre agent
NASEEM MEDICAL CENTRE - Doha, Qatar
01.2023 - 02.2025
RADIOLOGY ASSISTANT
ASTER HOSPITAL
02.2020 - 12.2020
DOCTOR'S ASSISTANT
ASHRAYA POLYCLINIC
11.2016 - 02.2018
ASSISTANT NURSE
ASHA HOSPITAL
06.2016 - 11.2016
ANM (Assistant Nursing & Midwifery)
Amrita institute Of Medical Science
Higher secondary board, Kerala, India
GHSS Azhiyur
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