Raga Rubika
Chennai
Summary
Experienced Associate-post sales with a demonstrated history of working in the e-learning industry. Skilled in Collection Management, Sales Management, Profit Growth and Customer Relationship Management (CRM)
Overview
4
4
years of professional experience
Work History
Customer relationship manager
Nibav Home Lifts
Greater Chennai Area
01.2024 - 08.2024
- Created customer support strategies to increase customer retention
- Made customers aware of current and new programs and services
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner
- Managed customer relations on ongoing basis to maximize customer retention
Associate sales operation
Skill-Lync
Chennai
05.2022 - 08.2023
- Facilitating smooth onboarding for new clients, ensuring they understand and effectively use the EdTech products
- Monitor and support existing customer accounts to enhance satisfaction and retention
- Track and analyze post-sales data to identify trends and opportunities for improvement
- Address and resolve customer issues or concerns to maintain a positive experience
- Working closely with sales, support, and product teams to align on customer needs and drive product enhancements
Admissions Coordinator/Customer Support
SRM University
01.2021 - 04.2022
- Manage and process applications, ensuring completeness and compliance with requirements
- Serve as the main contact for prospective students, addressing inquiries and guiding them through the admissions process
- Maintain and analyze admissions data to track trends and generate reports for strategic planning
- Work with financial aid, academic advising, and marketing teams to streamline the admissions process and support applicants
Education
Digital Scholar - Marketing
Digital Scholar
03.2022
Bachelor of Commerce - BCom - Accounting and Computer Science
VELS University
07.2020
Skills
- Account Management
- Client onboarding
- Customer Relations
- Problem-solving abilities
Languages
- Telugu, Elementary
- English, Professional Working
- Tamil, Full Professional
Languages
English
First Language
Tamil
Proficient (C2)
C2
Accomplishments
- Being support pillar of Post Sales
Timeline
Customer relationship manager
Nibav Home Lifts
01.2024 - 08.2024
Associate sales operation
Skill-Lync
05.2022 - 08.2023
Admissions Coordinator/Customer Support
SRM University
01.2021 - 04.2022
Digital Scholar - Marketing
Digital Scholar
Bachelor of Commerce - BCom - Accounting and Computer Science
VELS University
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