Volunteer, Community Animal Welfare Program – supporting stray dog rescue and care initiatives
Raga Rubika
CRM Admin Manager L2
Chennai
Summary
With over 4.5 years of experience in customer success, CRM operations, and post-sales strategy, I specialize in building systems that drive retention, streamline onboarding, and resolve escalations efficiently. I bring hands-on CRM expertise, proactive issue resolution, and strong cross-functional collaboration with sales, legal, and support teams. My approach is rooted in long-term client relationship management, with a focus on feedback, and continuous value delivery.
Overview
4
4
years of professional experience
16
16
years of post-secondary education
3
3
Languages
Work History
CRM ADMIN MANAGER L2
Schoolcanvas.com
Chennai
11.2024 - Current
- Led CRM operations, ensuring smooth onboarding, app setup, and Implementation Managed ticketing and escalations, prioritizing high-impact cases.Strengthened client relationships through personalized support. Mentored teams on CRM best practices and tool efficiency. Collaborated across functions to improve post-sales service and retention.
Customer Relationship Manager - Malaysia
Nibav Home Lifts
Chennai
01.2024 - 08.2024
- Built strong client relationships and resolved concerns promptly. Ensured satisfaction through regular communication and reviews. Identified upsell opportunities and coordinated cross-functional solutions. Managed contracts, follow-ups, and payment processes. Analyzed KPIs to support continuous improvement.
Associate sales operation
Skill-Lync
05.2022 - 08.2023
- Analyzed post-sales data to drive service improvements. Managed collections, retention workflows, and student engagement initiatives. Resolved client escalations with 30% faster turnaround. Oversaw procurement and dispatch of student laptops and vouchers.Handled social media escalations and legal documentation. Collaborated with sales and support teams on voucher redemption.
Admissions Coordinator/Customer Support
SRM IST Chennai
01.2021 - 04.2022
- Managed student applications with accuracy and compliance. Guided prospective students through the admissions process as primary contact.Collaborated cross-functionally to streamline admissions and support.
Education
Digital marketing - Marketing
Digital Scholar
Chennai 12.2021 - 03.2022
Bachelor of Commerce - BCom - Accounting and Computer Science
VELS University
Chennai 01.2017 - 07.2020
Little Flower Matriculation Higher Secondary School
Chennai 06.2005 - 05.2017
Skills
- Stakeholder Management
- Client retention & onboarding strategies
- Customer Relations
- Stakeholder Management
Accomplishments
Recognized as the 'Supporting Pillar of Post-Sales' for outstanding contributions to client success and post-sales operations
Interests
Timeline
CRM ADMIN MANAGER L2
Schoolcanvas.com
11.2024 - Current
Customer Relationship Manager - Malaysia
Nibav Home Lifts
01.2024 - 08.2024
Associate sales operation
Skill-Lync
05.2022 - 08.2023
Digital marketing - Marketing
Digital Scholar
12.2021 - 03.2022
Admissions Coordinator/Customer Support
SRM IST Chennai
01.2021 - 04.2022
Bachelor of Commerce - BCom - Accounting and Computer Science
VELS University
01.2017 - 07.2020
Little Flower Matriculation Higher Secondary School
06.2005 - 05.2017
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