Ragavan Rajavel
Chennai
Summary
AR Operations Leader with 8 years of experience in US Medical Billing, including 5 years in leadership roles. Proven track record in strategic denial management and resolution workflows. Expertise in coaching teams to enhance performance and ensure compliance throughout the revenue cycle. Strong ability to identify systemic issues and implement corrective actions for improved financial outcomes in healthcare.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
AGS Health Pvt Ltd
Chennai
09.2024 - Current
- Oversee the daily operations of the teams, managing leaders, follow through on the work plan , ensure it is being adhered
- Provide clarity, root cause analysis, metrics, and reporting daily to RCM Leadership.
- Set up regular connect with Quality spoc's to develop and implement strategies to overcome difficulties in meeting quality SLA's.
- Provide guidance to leaders and support staff adequately on team handling, new employee onboarding, organizational policies and maintaining a professional team environment
- Resolve internal and offshore client escalations quickly and effectively while maintaining professionalism.
- Create strategies and implement resolution plan to fix the root cause to improve collections and resolutions
- Track the performance metrics of the team, provide feedback, identify opportunities for improvement.
- Co-ordinate with PEX and automation team to analyze, strategize efficiency improvement plans.
Supervisor
AGS Health Pvt Ltd
Chennai
09.2022 - 08.2024
Team Leader
AGS Health Pvt Ltd
Chennai
03.2020 - 08.2022
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Motivated team to achieve optimal results through effective communication and interpersonal skills.
- Manage day to day activities of the team, ensure allocation strategies are being implemented and followed.
- Demonstrated excellent problem-solving and decision-making skills in resolving conflicts between team members.
- Cultivated an environment of trust, respect, collaboration, and accountability among the team members.
- Prepare reports on daily performance, tracking of metrics and keep the leadership appraised of all the data accurately.
Education
B.E - Mechanical Engineering
St.Peter's University
Chennai, TN03-2015
Skills
- Operations management
- Performance metrics
- Quality assurance
- Root cause analysis
- Project coordination
- Customer relationship management
Affiliations
- Successfully utilized Six Sigma methodologies (DMAIC) to analyze and redesign core AR processes, delivering a sustained improvement in performance metrics SLA's
- Served as the key subject matter expert (SME) for the implementation of a new API functionality, providing critical AR operations knowledge, rules, and conditions to the development team to ensure seamless system integration and functionality
- Drove strategic improvements in AR workflows by collaborating on automation projects, identifying optimal conditions, and rules for automation to maximize efficiency and maintain data integrity
Billing Systems
- EPIC
- ATHENA
- NEXTGEN
- Mckesson
Certification
- CRCR
Timeline
Assistant Manager
AGS Health Pvt Ltd
09.2024 - Current
Supervisor
AGS Health Pvt Ltd
09.2022 - 08.2024
Team Leader
AGS Health Pvt Ltd
03.2020 - 08.2022
B.E - Mechanical Engineering
St.Peter's University