Prepare and Present Quality Scores, Error Trends, Highlights, Root Cause Analysis, Action Plans to all the relevant stakeholders in the Weekly/Monthly meetings with the support of Tableau Dashboard.
Driving Quality Assurance efficiency and performance management.
Identifying gap in the Quality Assurance/CFCR process and suggests improvement to Management for efficiency.
Evaluation of the documented findings, determine whether the Final compliance review (FCR) team's adhere to the Governance, Risk & Compliance (GRC) control policy and the Enterprise Application Security Program is satisfactory. If there are no critical, non-compliance issues, or high severity, Scans, open vulnerabilities, you can approve the Change Request (CR) for deploy to production.
Remediation activities tracking via Jira tool and same will be used to enhance QA checklist.
Driving RCSA with CFCR team to identify the control/process gaps between Quality Assurance & CFCR processing team.
Driving checklist standardization.
Maintain Standard operating procedures for all existing and new process took responsibilities to track the recent updates.
Thoroughly examine artifacts to ensure that it meets the requirements specified in the Software Development Life Cycle (SDLC) governance and compliance policy. Asses for deviations, inconsistencies, or missing components that may indicate non-compliance to provide the SDLC approval.
Validate the Quality Assurance of Developer Segregation of Duties (DSoD), a Detective control whether the users with developer access have performed any deployment activity in production/BCP.
Examine the compliance requirements outlined in the Identify and Access Management (IAM) Trust Framework for access and authorization workflows. These requirements may include user provisioning procedures, de-provisioning procedures, and certification guidelines.
Hold Meetings with key stakeholders to determine strategic enhancements and next steps to reduce the findings.
Driving the sample and assigning the records to the team on weekly basis and it should be completed within TAT.
Share a brief summary of the tasks you completed since the last scrum call. Highlight any significant milestones / achievements and blockers/Impediments if any. Also discussed about the future plan of BAU.
Identify potential risk, document audit findings including related to those risks and provide recommendations to audited unit.
Experience in assessment of audit findings/gaps including control weaknesses in- coordination with different stakeholders & assist with development of management action plans.
Project management experience in the areas of core Risk, Compliance & security operations. Ability to plan and manage multiple GRC and security engagements.
Quality Assurance team will perform reviews and other validation, creates ticket if any findings identified through Jira & serviceNow application.
Driving 100% audit & completion of set sample size audits.
Identifying, evaluating risk and control for the Business and management.
Adherence to QA framework and compliance.
Alignment of project scope between Business and internal stakeholder.
QA training needs identifications.
Responsible for creating deck QA framework in partnership with the quality manager and other stakeholders.
Provides formal and informal performance feedback to team members.
Ensure that associate performance discussions are completed on time.
Validation of quarterly RCSA for the project and ensure the findings are discussed with Management/Client.
Monitor project performance at the BCP location and share data with higher management.
Support for customer service teams dealing with business requirements issues
Ensure SLA Quality Targets are met (as per Client) for all the volumes processed across the processes.
Ensuring Compliance standards are met for the project by proactive approach to the documents required for any internal audit
Provided knowledge and information of the processing steps, systems, and tasks with the RPA team to work on automation.
Evaluate the test cases created for RPA testing to ensure they cover all relevant scenarios.
Conduct thorough testing of the application in the cloud environment to ensure all features and functionalities work as expected.
Working on the Daily deliverables and achieving the quality
Quality Assurance & Control
undefinedAzure - AZ900
Azure - AZ900
Certified Internal Auditor
Agile way of working Certified
Lean Six Sigma Certified
Quality Management for Delivery Certified