Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ragavendiran L

Lead - Quality Assurance - Governance, Risk & Compliant
Bangalore

Summary

Prepare and Present Quality Scores, Error Trends, Highlights, Root Cause Analysis, Action Plans to all the relevant stakeholders in the Weekly/Monthly meetings with the support of Tableau Dashboard.


Driving Quality Assurance efficiency and performance management.


Identifying gap in the Quality Assurance/CFCR process and suggests improvement to Management for efficiency.


Evaluation of the documented findings, determine whether the Final compliance review (FCR) team's adhere to the Governance, Risk & Compliance (GRC) control policy and the Enterprise Application Security Program is satisfactory. If there are no critical, non-compliance issues, or high severity, Scans, open vulnerabilities, you can approve the Change Request (CR) for deploy to production.


Remediation activities tracking via Jira tool and same will be used to enhance QA checklist.


Driving RCSA with CFCR team to identify the control/process gaps between Quality Assurance & CFCR processing team.

Driving checklist standardization.


Maintain Standard operating procedures for all existing and new process took responsibilities to track the recent updates.

Overview

17
17
years of professional experience
5
5
Certifications

Work History

Team Lead -Quality Assurance, GRC - Technology

WELLS FARGO payroll through Eculid Innovations
05.2023 - Current

Thoroughly examine artifacts to ensure that it meets the requirements specified in the Software Development Life Cycle (SDLC) governance and compliance policy. Asses for deviations, inconsistencies, or missing components that may indicate non-compliance to provide the SDLC approval.

Validate the Quality Assurance of Developer Segregation of Duties (DSoD), a Detective control whether the users with developer access have performed any deployment activity in production/BCP.

Examine the compliance requirements outlined in the Identify and Access Management (IAM) Trust Framework for access and authorization workflows. These requirements may include user provisioning procedures, de-provisioning procedures, and certification guidelines.

Hold Meetings with key stakeholders to determine strategic enhancements and next steps to reduce the findings.

Driving the sample and assigning the records to the team on weekly basis and it should be completed within TAT.

Share a brief summary of the tasks you completed since the last scrum call. Highlight any significant milestones / achievements and blockers/Impediments if any. Also discussed about the future plan of BAU.

Identify potential risk, document audit findings including related to those risks and provide recommendations to audited unit.

Experience in assessment of audit findings/gaps including control weaknesses in- coordination with different stakeholders & assist with development of management action plans.

Project management experience in the areas of core Risk, Compliance & security operations. Ability to plan and manage multiple GRC and security engagements.

Quality Assurance team will perform reviews and other validation, creates ticket if any findings identified through Jira & serviceNow application.

Team Lead-Quality Assurance, GRC Tech & Non-Tech

TATA CONSULTANCY SERVICES
03.2011 - 05.2023

Driving 100% audit & completion of set sample size audits.

Identifying, evaluating risk and control for the Business and management.

Adherence to QA framework and compliance.

Alignment of project scope between Business and internal stakeholder.

QA training needs identifications.

Responsible for creating deck QA framework in partnership with the quality manager and other stakeholders.

Provides formal and informal performance feedback to team members.

Ensure that associate performance discussions are completed on time.

Validation of quarterly RCSA for the project and ensure the findings are discussed with Management/Client.

Monitor project performance at the BCP location and share data with higher management.

Support for customer service teams dealing with business requirements issues

Ensure SLA Quality Targets are met (as per Client) for all the volumes processed across the processes.

Ensuring Compliance standards are met for the project by proactive approach to the documents required for any internal audit

Provided knowledge and information of the processing steps, systems, and tasks with the RPA team to work on automation.

Evaluate the test cases created for RPA testing to ensure they cover all relevant scenarios.

Conduct thorough testing of the application in the cloud environment to ensure all features and functionalities work as expected.

Process Associate

Core Logic
01.2007 - 12.2010

Working on the Daily deliverables and achieving the quality

Education

Master of Arts - Accounting And Business Management

Annamalai University
Chidambaram
04.2001 -

Skills

Quality Assurance & Control

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Accomplishments

  • I received an appreciation email from Onshore & Offshore Management for providing the KT to the onshore SME’s.
  • Worked on the effective workload management project during COVID time.
  • Helped in getting the replacement of Laptops from desktops.
  • Part of new laptop configuration
  • TCS Star Performer of the Month
  • Extra Mile Award
  • Top Gun Award
  • Service & Commitment Award
  • Special Initiative Award

Certification

Azure - AZ900

Timeline

Azure - AZ900

01-2024

Team Lead -Quality Assurance, GRC - Technology

WELLS FARGO payroll through Eculid Innovations
05.2023 - Current

Certified Internal Auditor

11-2022

Agile way of working Certified

06-2022

Lean Six Sigma Certified

03-2022

Quality Management for Delivery Certified

02-2022

Team Lead-Quality Assurance, GRC Tech & Non-Tech

TATA CONSULTANCY SERVICES
03.2011 - 05.2023

Process Associate

Core Logic
01.2007 - 12.2010

Master of Arts - Accounting And Business Management

Annamalai University
04.2001 -
Ragavendiran LLead - Quality Assurance - Governance, Risk & Compliant