Ragbir Singh
General Manager - IT Services
Subang Jaya,10
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
10
10
years of professional experience
Work History
General Manager of Services
ITC Infotech
04.2024 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
Chief Service Delivery Officer
Aventra Group Sdn Bhd
10.2022 - 04.2024
- Conducted post-project assessments to evaluate overall success and gather feedback from clients for future improvements.
- Developed training materials for new hires or refresher courses for experienced staff members focused on delivering top-notch customer service experiences every time.
- Enhanced customer satisfaction with timely and accurate responses to inquiries and concerns.
- Managed complex client projects, delivering exceptional results within tight deadlines and budgets.
- Maintained open lines of communication with clients, providing regular updates on project progress and addressing any concerns that arose during implementation.
- Stayed current on industry trends and innovations, incorporating new ideas into existing processes when applicable.
- Proactively identified areas for improvement in service delivery processes, leading to continuous optimization efforts.
- Implemented quality control measures to ensure consistent excellence in service delivery across all projects.
CIO
Wipro Unza Malaysia Sdn Bhd
06.2020 - 10.2022
- Implemented Agile methodologies across IT projects for faster delivery times and increased flexibility in response to changing requirements.
- Evaluated emerging technologies to identify potential benefits for the organization and make recommendations for strategic investments.
- Maximized ROI on IT investments by establishing rigorous processes for project prioritization, resource allocation, and performance measurement.
- Enhanced communication, collaboration, and decision-making processes by introducing modern business intelligence tools.
- Reduced operational costs for the company through strategic vendor management and contract negotiations.
- Spearheaded digital transformation efforts to increase efficiency, productivity, and customer satisfaction levels.
- Delivered innovative technology solutions that directly contributed to revenue growth and market expansion opportunities.
- Developed a highly skilled IT team through targeted recruitment, training, and mentorship initiatives.
- Built IT infrastructure to support key business strategies and evolving processes.
- Supervised multi-functional teams of technology professionals, coders and support experts.
IT Team Manager for Digital Solutions, Sales
Roche Shared Services Asia Pacific
06.2018 - 06.2020
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
IT Team Manager for Category Management
Kimberly Clark Regional Services (M) Sdn Bhd
06.2015 - 06.2018
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
Education
MBA - Business Administration
Asia E University
Kuala Lumpur 04.2001 -
No Degree - NCC Diploma
Rima College
Petaling Jaya 04.2001 -
Skills
Operations management
Timeline
General Manager of Services
ITC Infotech
04.2024 - Current
Chief Service Delivery Officer
Aventra Group Sdn Bhd
10.2022 - 04.2024
CIO
Wipro Unza Malaysia Sdn Bhd
06.2020 - 10.2022
IT Team Manager for Digital Solutions, Sales
Roche Shared Services Asia Pacific
06.2018 - 06.2020
IT Team Manager for Category Management
Kimberly Clark Regional Services (M) Sdn Bhd
06.2015 - 06.2018
MBA - Business Administration
Asia E University
04.2001 -
No Degree - NCC Diploma
Rima College
04.2001 -
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