Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rageana Sowards

Greenwood,IN

Summary

Dynamic Blood Service Technician at Verisiti with a proven track record in equipment troubleshooting and quality assurance. Recognized for enhancing production efficiency while adhering to safety protocols. Skilled in documentation and reporting, coupled with strong problem-solving abilities, ensuring high standards in manufacturing specialty blood products.

Overview

10
10
years of professional experience

Work History

Blood Service Technician

Verisiti
08.2024 - Current
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Manufactures Red Blood Cells (RBCs), Fresh Frozen Plasma and Recovered Plasma
  • Manufactures Neonatal RBCs. Sterile docks Pedipaks to Platelet Apheresis, Neonatal RBCs
  • performs leukoreduction of Whole Bloods and RBCs
  • Manufactures Cryoprecipitate, Pooled Cryoprecipitate and Cryo Reduced Plasma
  • Manufactures additional specialty products as needed by customer base
  • Follows procedures pertaining to the proper storage of RBCs, platelet products and frozen products
  • Performs and documents equipment function checks and QC as required.
  • Maintains a level of productivity that allows department to achieve production goals.


Driver Trainer

Gallop Delivery LLC
04.2023 - 08.2024
  • Identified driver training needs to make recommendations to manager.
  • Developed tailored training programs for individual drivers, addressing specific areas of improvement.
  • Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
  • Facilitated effective communication between drivers, dispatchers, and management, promoting a cohesive team environment.
  • Enhanced driver safety by conducting thorough training sessions on defensive driving techniques.
  • Maintained regulatory compliance documentation to promote safety and compliance culture.
  • Taught drivers how to drive, shift and back up trucks.
  • Established a positive learning environment, fostering open communication between trainers and trainees.
  • Provided detailed reports on driver progress to management, supporting informed decisions regarding staffing needs and promotions.
  • Collaborated with management to identify areas of improvement and develop targeted training initiatives.
  • Improved fleet efficiency through regular vehicle inspections and maintenance scheduling, optimizing vehicle use.
  • Tracked daily driver logs to comply with regulatory standards.
  • Conducted new hire training on multiple routes with preferred work methods and safety.
  • Led by example, demonstrating exemplary driving and instructional skills that inspired trainees.
  • Empowered drivers with knowledge of emergency response procedures, significantly improving preparedness for unforeseen events.
  • Navigate a GPS system.
  • Locate delivery locations to deliver packages.

Material Handler

Ulta Beauty Inc.
10.2019 - 03.2023
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Trained new hires for the role.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
  • Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
  • Received and unpacked shipments and new equipment as directed.

Customer Service Representative

Checksmart Financial Services
06.2018 - 10.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Schedule client appointments
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.

Assistant Store Manager

TacoBell
04.2015 - 10.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.

Education

High School Diploma -

Perry Meridian High School
Indianapolis, IN
05.2017

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Work with minimal supervision
  • Valid Driver's license
  • Punctual and reliable
  • Troubleshooting skills
  • Flexible and adaptable
  • Problem and issue resolution
  • Power tool proficiency
  • Repair techniques
  • Documentation and reporting
  • Equipment troubleshooting
  • OSHA requirements
  • Diagnostic testing
  • Professional and courteous
  • Heavy lifting
  • Service reports
  • Mechanical aptitude
  • Quality assurance
  • Hand tool expertise
  • System installation
  • Equipment inspection
  • Diagnostics expertise
  • Analytical thinking
  • Time tracking
  • Customer relationship management
  • Inventory management
  • Operating test equipment
  • Electrical systems
  • Troubleshooting
  • Safety procedures adherence
  • Document management
  • Testing and evaluation
  • Scheduling and coordination
  • Diagnostics skill
  • Project management
  • Work documentation
  • Regulatory compliance
  • Equipment demonstration
  • Client relationship management

Accomplishments

    I have been a trainer at every job i have worked. I quickly learn my role and advance within each company. I became a shift lead at my first job at the age of 17 and quickly advanced to an assistant store manager. After i left that job, I became a store manager at my next role in under a year.

Timeline

Blood Service Technician

Verisiti
08.2024 - Current

Driver Trainer

Gallop Delivery LLC
04.2023 - 08.2024

Material Handler

Ulta Beauty Inc.
10.2019 - 03.2023

Customer Service Representative

Checksmart Financial Services
06.2018 - 10.2019

Assistant Store Manager

TacoBell
04.2015 - 10.2019

High School Diploma -

Perry Meridian High School

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Rageana Sowards