Raghav Anand
Product Delivery Manager
Summary
To establish myself as a committed, hardworking team player and apply the knowledge that I have learned in growth of the Organization. A job that gives me opportunities to work at the leading-edge technologies, to learn and to innovate, to teach and to lead others. I am a result driven leader with a proven track record of enhancing the performance and profitability of diverse functions. Excellent communicator and innovative problem solver can cultivate lasting relationships with clients.
Overview
2026
2026
years of professional experience
Work History
Product Delivery Manager
Tata Consultancy Services
2013 - Current
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Managed resources effectively to avoid unnecessary delivery delays.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Mentored junior team members to develop their skills and advance within the organization.
- Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
- Reduced customer complaints by implementing proactive communication strategies with clients.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
Onsite Coordinator & Shift Lead
Accenture India
2010 - 2013
- Facilitated swift issue resolution by acting as the primary point of contact for clients, vendors, and team members.
- Managed daily onsite operations for seamless workflow and improved productivity.
- Managed relationships with key stakeholders, cultivating trust and promoting a collaborative approach to problemsolving.
- Infrastructure changes, production application release, disaster recovery drills.
- Incident Management /Problem Management
- Team representative on Business review calls
Database Administrator/PL SQL Developer
Oracle Financial Software Services
2007 - 2010
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Provided timely resolution of critical production issues, minimizing downtime and avoiding potential revenue loss.
- Supported projects enabling delivery efficiencies and technical resolution.
- Script prepartion for extraction of data from database
Education
Bachelor Of Technology - Computer Science
Indraprastha University
01-2007
Master In Business Analytics -
Illinois Institute of Technology
01-2018
Skills
- Software Skills: SQL, PL/SQL, UNIX, Python, Jasper
- Tools Used: Peoplesoft, ITSM, Service Now, JIRA, Informatica, GENEOS, Control-M, SQL Developer, TOAD, PUTTY
- Methods: ITIL, Incident Management, Problem Management, Release Management, Production support Manager
Awards
On the Spot (Team) Award - Awards for Excellence - On The Spot Awards, (S)miles Award - Beyond Performance Awards - Beyond Performance
Responsibility
- Product Management:
- Work closely with engineering, design, and other teams to bring the product to life
- Implementation of Product to other banks
- Monitoring and Analyzing Performance and identify areas for improvement.
- Identifying and resolving issues that arise during product development lifecycle.
- Training / Development of product to new team members
- Delivery Lead
- Implement of new module to Product
- Performance Tuning of Product
- Delivery of Jasper reports for Banks
- Liaising with BA for new requirements.
- Keeping stakeholders informed about project progress, including updates on timelines and potential issues.
- Analysis and Development
- Process Improvement
- Problem Resolution
- Incident / Problem Management
- Trend Analysis
- Solution Implementation
- Operations Management:
- Team Building and Leadership
- Training / Development
- Performance Management
- Production Support Lead Responsibility
- System and Performance Analysis
- Disaster Recovery Drill
- Representation on Business Review Calls
- Database Analysis
- Release and Deployment Management
- SME level support and guidance to the offshore team
- Investigation of complex issues
Timeline
Product Delivery Manager
Tata Consultancy Services
2013 - Current
Onsite Coordinator & Shift Lead
Accenture India
2010 - 2013
Database Administrator/PL SQL Developer
Oracle Financial Software Services
2007 - 2010
Bachelor Of Technology - Computer Science
Indraprastha University
Master In Business Analytics -
Illinois Institute of Technology
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