Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raghav Bhandari

Contact Centre Operations Officer
Malad West,MH

Summary

Experienced and Hardworking Operations Officer with 25 years of experience in the Aviation industry driving customer service and leading effective teams.

Overview

29
29
years of professional experience
5
5
years of post-secondary education

Work History

Operations Officer

Emirates
01.2006 - Current
  • Passenger handling/Operations and managing customer sales and service calls.
  • Managing the service Centre and deputizing for the Contact Centre Manager.
  • Handling escalations and meeting customer requirements within the parameters.
  • Collaborated effectively with partners and external stakeholders, illustrating operational demands and improving services to meet needs.
  • Effectively lead a team of 54 consultants at We Work Site during Covid.
  • Certified First-Aider and Fire-Warden at the contact centre.
  • Trouble shooting IT issues effectively.
  • Prevention of loss of revenue or any fraud incidents.
  • Effectively managing the floor and providing solutions.
  • Point of contact TEC Exercise and ensuring files are updated regularly.
  • Conducting briefing and induction for new joiners.
  • Handling investigations and providing feedback to CASA and consultants.
  • Regularly upskilling self and team with EK online courses and LinkedIn.

Snr. Customer Service Executive

WNS Global Services
11.2004 - 12.2005
  • Handling customer calls for Travelocity Portal across the network.
  • Handling customer sales and service calls.
  • Handling escalations and providing effective solutions.

Shift Leader

Connaught Network Services
12.1999 - 11.2004
  • Handling special services / Interacting with customers.
  • Revenue and Communicating System Messages.
  • Coaching consultants and mentoring.

Customer Service Executive

Easy call Paging Services
01.1998 - 11.1999
  • Handling value added services / Interacting with customers.
  • Transmitting Messages.

Customer Service Executive

Andromeda Marketing
05.1997 - 12.1997
  • Marketing Cell Phones.
  • Handling value added services / Interacting with customers.

Medical Representative

Bharat Serums
06.1996 - 04.1997
  • Promoting lifesaving drugs.
  • Meeting doctors and chemists.
  • Monitoring sales and maintain stocks.

Education

Bachelor - Physics

Bachelor in Science
06.1991 - 06.1996

Skills

Resource allocation

Timeline

Operations Officer

Emirates
01.2006 - Current

Snr. Customer Service Executive

WNS Global Services
11.2004 - 12.2005

Shift Leader

Connaught Network Services
12.1999 - 11.2004

Customer Service Executive

Easy call Paging Services
01.1998 - 11.1999

Customer Service Executive

Andromeda Marketing
05.1997 - 12.1997

Medical Representative

Bharat Serums
06.1996 - 04.1997

Bachelor - Physics

Bachelor in Science
06.1991 - 06.1996
Raghav BhandariContact Centre Operations Officer