RAGHAV CHADHA
H.No 170, Sector 18A, Chandigarh
Summary
Experienced General Manager with a proven track record in the hospitality sector, boasting expertise in Food & Beverage, Front Office, and Operations Management. Proficient in driving sales and excelling in various facets of the hospitality industry.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Managing Director
Miltonia Bliss Private Limited
04.2021 - 01.2024
Corporate General Manager
Tania Group of Hotels
04.2019 - 03.2020
- Develop and implement strategic plans to achieve business objectives and financial targets for each hotel
- Analyze market trends and competition to identify opportunities for growth and improvement
- Collaborate with executive team members to set overall company goals and objectives
- Oversee day-to-day operations of multiple hotels, ensuring adherence to brand standards and company policies
- Provide guidance and support to hotel managers and staff to ensure exceptional guest experiences
- Implement and monitor operational procedures to optimize efficiency and productivity
- Ensure consistency in brand standards and guest experience across all hotels within theportfolio
- Work closely with marketing and sales teams to develop and execute brand promotion and marketing strategies
- Recruit, train, and develop talented leaders for each hotel property
- Foster a positive and inclusive work environment that encourages teamwork and employee engagement
- Implement performance management processes and provide regular feedback to hotel managers and staff
- Monitor guest satisfaction scores and implement initiatives to enhance guest experience and loyalty
- Conduct regular inspections and audits to ensure quality standards are met or exceeded
- Address guest concerns and complaints in a timely and professional manner.
General Manager
The Royale Senate - India
01.2018 - 03.2019
- Effectively managing the daily operations of the hotel
- Making sure that guests have a good first and last impression of the hotel.
Resort Manager
Seashell Havelock Hotel
07.2015 - 12.2017
- Facilitate collaborative efforts between operations, sales, and revenue management teams
- Develop, implement, monitor, and achieve business plan objectives, including sales strategies, pricing, and yield management
- Maximize return on investment by achieving business plan objectives and strategic initiatives in guest service, work climate, and profitability
- Provide the highest quality guest service, maintain a positive employee work environment, and uphold company culture programs
- Ensure brand standards are met and establish strategic partnerships to enhance offerings
- Recruit, train, and provide professional development opportunities for team members
- Direct and develop the performance of department managers and their respective departments, including Front Office, Housekeeping, Maintenance, Accounting, People Services, Restaurants, and Revenue & Sales
- Develop and implement appropriate sales, marketing, and revenue strategies to support property growth
- Maximize financial performance by fostering a great work environment that enables exceptional guest service
- Manage business relationships, oversee the maintenance of the physical asset, and ensure financial operational performance to ensure the property's prosperity.
Food and Beverage Manager
Seashell Havelock Hotel
03.2014 - 07.2015
- Devising and managing food and beverage (F&B) activities to drive business growth, including menu development, pricing strategies, and promotional events
- Developing operational policies, norms, systems, and controls for F&B operations, as well as implementing motivational schemes and customer service standards to enhance guest satisfaction
- Handling day-to-day administrative activities in coordination with internal and external departments to ensure smooth F&B operations, including procurement, inventory management, and vendor relations
- Demonstrating a visionary, hands-on, and innovative approach to F&B management, with a strong focus on achieving results and exceeding guest expectations
- Being committed to a guest-oriented approach, prioritizing guest satisfaction and experience in all F&B operations and decisions
- Possessing strong analytical and organizational skills to analyze F&B performance data, identify opportunities for improvement, and implement effective strategies for success.
Assistant Food Beverage Manager
Country Inn & Suites by Radisson
04.2011 - 02.2014
- Assisting the F&B Manager right from the selection of SOEs to making operational standards, budget and training of the staff to hiring staff
- Assisting the F&B Manager in daily operations, Planning, Forecasting and Budgeting the revenues and cost for the Food & Beverage department
- Working to create an environment that is high in employee morale and provides constant learning & development
- Help the F&B manager in developing systems and procedures
- Work with the F&B Manager & Executive chef in the area of cuisine, menu planning & design
- Involving in increasing the revenue of the hotel along with the F&B Manager and the GM
- Hiring and recruiting staff for F&B Service department
- Formulating all operational standards set for all the areas & equipments
- Making training module & developing training schedules for the new joinees
- Develop departmental trainers in association with the training department & oversee all the training activities within the department
- Identify key communities, plan various initiatives and co-ordinate the support activities.
Restaurant Manager
02.2009 - 03.2011
- Consistently achieve performance goals through enthusiasm, tenacity, and initiative, which complement knowledge/expertise in Team Building, Customer Service, Quality Assurance, Recruitment & Staff Training, Guest Relations, Purchasing / Inventory Management
- Work with chefs and other personnel to plan flavorful and popular menus with customers
- Estimate food and beverage costs
- Perform frequent checks to ensure consistent high-quality of preparation and service
- Supervise the operation of the bar to maximize profitability, minimize legal liability, and conform to alcoholic beverage regulations
- Work with other management personnel to plan marketing, advertising, and any special restaurant functions
- Direct hiring, training, and scheduling of food service personnel
- Investigate and resolve complaints concerning food quality and service
- Enforce sanitary practices for food handling, and general cleanliness
- Complete with all health and safety regulations.
Assistant Banquet Manager
Hotel Maharaja Regency (Ludhiana)
05.2007 - 09.2009
- Manage the daily operations of four banquet halls, one boardroom and one lawn (order and maintain supplies, review set-up, food and beverage preparation and service to ensure compliance with standard operating procedures, Banquet Event Orders, safety regulations and procedures) to ensure an optimal level of service, quality and hospitality
- Meet customers to review the Banquet Event Orders for any changes, issues or problems to ensure delivery of quality service
- Calculate and review the Banquet checks ensuring accuracy and present the same to the customer to ensure payments
- Plan and manage special events like Christmas, New Year Eve's party etc
- Manage events for VVIP guests in collaboration with Haryana Tourism
- Monitor and control the maintenance/sanitation of the Banquet areas and equipment to protect the assets and ensure quality service
- Supervise and direct the Banquet associates including assistant manager, catering executives, captains and servers
- Interview, recommend hiring, train, develop, coach, and counsel, resolve problems, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate
- Administrative & HR issues: - Roster Management, Shift Rotations, Leave planning, Managing Compensatory Offs, Unscheduled Leaves, Disciplinary procedure.
Banquet Supervisor
Hotel Maharaja Regency (Ludhiana)
12.2005 - 04.2007
Tele Sale Executive
Teleperformance
12.2003 - 11.2005
Education
Diploma - Bakery & Confectionery
National Council For Hotel Management & Catering Technology
Chandigarh, CH01.2002
Skills
- Staff training/development
- Business Marketing
- Sales Promotion
- Teamwork and Collaboration
- Rooms Sale
- Food and Beverage Operations
- Recruitment and Hiring
- Financial Management
- Per Opening
- Expense Tracking
- Guest Relations
- Sale & Marketing
- Purchasing and planning
Certification
Fundamentals of Digital Marketing - Google, HYDV43XG4
Timeline
Managing Director
Miltonia Bliss Private Limited
04.2021 - 01.2024
Corporate General Manager
Tania Group of Hotels
04.2019 - 03.2020
General Manager
The Royale Senate - India
01.2018 - 03.2019
Resort Manager
Seashell Havelock Hotel
07.2015 - 12.2017
Food and Beverage Manager
Seashell Havelock Hotel
03.2014 - 07.2015
Assistant Food Beverage Manager
Country Inn & Suites by Radisson
04.2011 - 02.2014
Restaurant Manager
02.2009 - 03.2011
Assistant Banquet Manager
Hotel Maharaja Regency (Ludhiana)
05.2007 - 09.2009
Banquet Supervisor
Hotel Maharaja Regency (Ludhiana)
12.2005 - 04.2007
Tele Sale Executive
Teleperformance
12.2003 - 11.2005
Diploma - Bakery & Confectionery
National Council For Hotel Management & Catering Technology
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