Raghav Choudhary
Jammu
Summary
With a strong focus on customer service and communication, I excel in creating welcoming and efficient environments. My experience in front office operations and multitasking roles has helped streamline daily operations and improve guest satisfaction. I bring a positive attitude, excellent communication, and strong organisational skills to every team I join.
Overview
2
2
years of professional experience
Work History
Front Office Assistant
The Oberoi Rajvilas
Jaipur
12.2023 - Current
- Overseeing intricate billing tasks and performing night audits.
- Overseeing guest and official communications
- Overseeing booking and reservations processes
- Managing inventory and store operations
- Handle telephone and in-person enquiries while maintaining a courteous and professional demeanor.
- Facilitate guest check-in and check-out operations with efficiency, ensuring exceptional service quality.
- Document visitor entries for security and administrative utilization.
- Coordinate customer bookings, confirm personal and billing details, and handle cancellations as required.
- Administer POS systems while processing cash transactions with precision.
- Oversee photocopying, faxing, file updates, and additional clerical duties to support efficient office functions.
- Organize and dispatch incoming and outgoing mail.
- Administer confidential information while maintaining strict confidentiality.
- Provide exceptional guest service to improve guest satisfaction from arrival to departure.
- Provide front desk support through various administrative and reception responsibilities.
- Scheduled appointments for spa services and dining experiences for guests.
- Coordinated communication between departments to enhance guest experience.
- Managed reservations and inquiries using hotel management software.
- Handled guest requests efficiently, maintaining high service standards.
Industrial Trainee
Trident Udaipur
Udaipur
- Observed workers performing tasks related to the operation of machinery.
- Conducted regular inspections of facilities to identify potential safety hazards.
- Developed and implemented industrial safety protocols.
Education
Bachelor's - Hospitality Management
Kukreja Institute of Hotel Management
DehradunSkills
- Data entry proficiency
- Guest Emails handling
- Night Auditing
- Typing speed and accuracy
- Billing and cash handling
- Telephone etiquette
- Multitasking and problem-solving
- Strong communication skills
- Excellent customer service
- Organisational skills
Languages
- English
- Punjabi
- Hindi
Languages
English
Advanced
C1
Hindi
Proficient
C2
Punjabi
Proficient
C2
Timeline
Front Office Assistant
The Oberoi Rajvilas
12.2023 - Current
Industrial Trainee
Trident Udaipur
Bachelor's - Hospitality Management
Kukreja Institute of Hotel Management