Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Raghav Dharwal

Karol Bagh

Summary

Customer service professional with extensive experience at British Airways, specializing in customer experience management and process optimization. Achieved a 25% reduction in baggage query resolution time, enhancing overall service efficiency. Strong communication and collaboration skills contribute to exceptional service delivery and performance excellence in aviation operations.

Overview

7
7
years of professional experience

Work History

Service Advior

British Airways
01.2022 - 09.2025
  • Deliver outstanding online support for questions on flight reservations, luggage policies, and after-travel needs.
  • Implemented innovative solutions to accelerate baggage query resolutions, enhancing efficiency with a 25% time reduction.
  • Achieved recognition for maintaining superior customer experience outcomes.
  • Assisted customers with travel bookings and inquiries regarding services.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Documented customer interactions in the CRM system for record-keeping.

Customer service executive

Interglobe Solutions pvt.Ltd (IGT)
01.2019 - 01.2022
  • Deliver outstanding online support for questions on flight reservations, luggage policies, and after-travel needs.
  • Implemented innovative solutions to accelerate baggage query resolutions, enhancing efficiency with a 25% time reduction.
  • Managed CR back-office processes ensuring transaction accuracy.
  • Achieved recognition for maintaining superior customer experience outcomes.
  • Coordinated travel arrangements, including flights, accommodations, and transportation services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Education

Diploma in Graphics, Web And 2D Animation - Animation and Special Effects

Maya Academy of Advanced Creativity
Rajouri Garden, New Delhi
01-2018

X -

Chowgule Public School

XII -

Chowgule Public School

B.A program -

School of Open Learning DU

Skills

  • Customer experience management
  • Customer relationship management
  • Process optimization
  • Aviation operations
  • Communication and collaboration
  • Performance excellence

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Service Advior

British Airways
01.2022 - 09.2025

Customer service executive

Interglobe Solutions pvt.Ltd (IGT)
01.2019 - 01.2022

Diploma in Graphics, Web And 2D Animation - Animation and Special Effects

Maya Academy of Advanced Creativity

X -

Chowgule Public School

XII -

Chowgule Public School

B.A program -

School of Open Learning DU
Raghav Dharwal