Raghav Gandhi

Experienced professional with over 15 years in After Sales Service, Customer Experience, and Network Expansion within the Indian Automobile sector. Currently, I excel as an Area Manager at Triumph Motorcycles& KTM, managing service operations for both business units across Bangalore & Goa from our Bengaluru regional hub. Known for optimizing service efficiency and elevating customer satisfaction.

• Network expansion for Triumph India in FY 23-24: 12 Service outlets made ready within a span of 4-5 months.
• 3 times Gem award recognition on Complaints handling and Service volume growth. Complaint within 5 days closure rate sustained at 90% for zone.
• Improved NPS to 75% of the state from 50% in 2021. No.2 position in Pan India (National avg. 59%)
• Service reporting growth from 2000 to 3500 No’s for Triumph Business Unit.

• Product Dealer
• Consumer Product issue simulation and issue proving
• Recall and retrofitment management
• Change event implementation on product and Diagnostic tool management software updates
• Product issues data analysis
• Technical Consulting (200 cc to 790 cc)
• Product issues capturing resolution
• Warranty & claims management
• Service network management
• Network expansion & Service marketing
• Community Rides management – service support
• Customer experience improvement (NPS)
• Customer meets DIY
• Customer grievances closure (Product/process)
• Team building & manpower handling
• Customer Connect (5000+)