Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Raghav Goyal

Raghav Goyal

Ajmer

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and a results-driven approach.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager

ICICI
04.2023 - Current
  • Working efficaciously towards improving the turnaround time of customer service requests and transactions.
  • Processing of various assigned tasks and requests with nil rejections.
  • Responsible for overall branch operations and servicing.
  • Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
  • Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.

Deputy Manager

ICICI
03.2021 - 04.2023
  • Responsible for handling customer service/ queries and complaints.
  • Effective product pitching/ cross selling, resulting in new quality customer acquisition.
  • Maximising the revenue of the branch by providing financial products and solutions to customers as per their needs.
  • Achieved management objectives, consistently hitting deadlines and performance targets.

Management Trainee

Motilal Oswal Financial Services Limited
05.2019 - 09.2019
  • Worked on Market sectoral analysis and Portfolio management.
  • Examined and identify the block deals and investor corporate meetings data.
  • Conducted research and enquiries before updating company intranet.
  • Researched issues and compiled reports, presentations and summaries from data.

Education

Masters of Business Administration - Finance and Business Analytics

NMIMS
Mumbai, MH
2020

Bachelor of Technology - Electrical

NMIMS
Mumbai,MH
2020

Skills

  • Customer Engagement
  • Time management
  • Team leadership
  • Negotiation and Conflict Resolution
  • Customer satisfaction

Certification

  • Top Performer in the month of Mar 2023 in Mutual Funds .
  • Top Performer in the month of Aug 2023,April 2023, October 2022 and December 2021 in Life Insurance.
  • Top Performer in the month of April 2023 in General Insurance.
  • Excel in achieving Top performance in M52 in March 2022.

Timeline

Manager

ICICI
04.2023 - Current

Deputy Manager

ICICI
03.2021 - 04.2023

Management Trainee

Motilal Oswal Financial Services Limited
05.2019 - 09.2019

Masters of Business Administration - Finance and Business Analytics

NMIMS

Bachelor of Technology - Electrical

NMIMS

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Raghav Goyal