Raghav K

Dynamic and results-driven Facility Management professional with over 10+ years of experience in Facilities Operations, Transport Management, Security, Housekeeping, Cafeteria, Vendor & Stakeholder Management. Proven ability in optimizing costs, ensuring compliance, implementing process improvements, and leading high-performing teams. Strong communicator with excellent leadership qualities, focused on operational excellence, safety, service delivery, and customer satisfaction. To contribute my expertise in Facility & Transport Management within a progressive organization, enhance operational efficiency, and support organizational growth while enriching my knowledge and professional capabilities.

• Facility & Security Operations.
• Overseeing daily facility operations including security, housekeeping, front office, cafeteria, engineering, and soft services.
• Ensuring efficient deployment of security personnel, daily muster checks, and adherence to company standards and protocols.
• Conducting shift briefings, site walkthroughs, and ensuring upkeep of workspaces, breakout areas, meeting rooms, and common zones.
• Managing incident reporting, escalation handling, and timely closure of security and EHS issues.
• Coordinating with the Security Manager for threat assessments, compliance checks, and manpower planning.
• Ensuring the grooming, discipline, and performance monitoring of security and facility staff.
• Supporting ISO, internal, external audits through proper documentation and operational readiness.
• Managing key room, cloak room, access controls, and time office operations.
• Improved security operations by enhancing deployment efficiency, leading to reduced incident rates and higher compliance levels.
• Strengthened facility operations through proactive walkthroughs and timely snag identification and closure.
• Successfully led multiple facility transitions, high-volume operations, and client visit management without escalations.
• Enhanced safety culture by coordinating with EHS teams and conducting regular training and security drill
• Vendor & Stakeholder Management
• Managing multiple vendors across security, housekeeping, cafeteria, transport, and facility services with strict adherence to SLAs and SOPs.
• Conducting regular vendor performance reviews, identifying gaps, and driving corrective action plans.
• Coordinating manpower planning, quality checks, audits, and compliance tracking with all service partners.
• Managing vendor escalations, tracking deficiencies, imposing penalties, and ensuring timely issue closure.
• Building strong relationships with internal stakeholders including HR, Admin, IT, Security, and EHS for seamless service delivery.
• Ensuring accurate invoice validation, approval, and tracking to maintain financial accuracy.
• Budgeting & Cost Optimization
• Develop accurate and realistic budgets aligned with business goals
• Analyze spending to identify waste and cost-saving opportunities
• Optimize resource allocation for maximum efficiency and ROI
• Monitor financial performance and adjust budgets as needed
• Negotiate with vendors to reduce costs without reducing quality
• Implement process improvements to streamline operations
• Compliance & Quality Assurance
• Ensure adherence to regulatory standards, internal policies, and industry best practices
• Develop and implement quality control processes and standard operating procedures (SOPs)
• Conduct regular audits, inspections, and risk assessments to maintain compliance
• Monitor performance metrics to ensure products/services meet quality expectations
• Identify gaps and implement corrective actions to prevent non-compliance
• Train staff on compliance requirements and quality standards
• Training & Team Leadership
• Develop and deliver training programs to enhance skills and knowledge
• Mentor and coach team members to improve performance and career growth
• Foster a collaborative, motivated, and high-performing team culture
• Set clear goals, expectations, and performance metrics for team members
• Conduct regular performance reviews and provide constructive feedback
• Lead by example, promoting accountability, professionalism, and continuous learning.
• Incident & Crisis Management
• Develop and implement protocols for identifying, assessing, and responding to incidents
• Lead rapid response efforts to minimize impact on operations, assets, and stakeholders
• Coordinate cross-functional teams during emergencies to ensure effective resolution
• Conduct root cause analysis and implement preventive measures to avoid recurrence
• Communicate clearly and timely with internal teams, leadership, and external stakeholders
• Continuously review and update crisis management plans based on lessons learned.
• Client & Customer Experience
• Develop strategies to enhance customer satisfaction and loyalty
• Monitor customer interactions and feedback to identify improvement areas
• Ensure timely and effective resolution of client issues and complaints
• Build strong relationships through personalized service and proactive communication
• Implement processes that streamline the customer journey and improve overall experience
• Track key metrics (NPS, CSAT, retention rates) to measure service effectiveness
• Audit Management (Internal/External/ISO)
• Plan, coordinate, and execute internal and external audits to ensure compliance
• Manage ISO certification processes and maintain adherence to standards
• Identify gaps, risks, and non-conformities, and recommend corrective actions
• Prepare audit reports and present findings to management and stakeholders
• Monitor implementation of audit recommendations to drive continuous improvement
• Train teams on audit requirements and best practices to ensure readiness
• MIS & Reporting
• Design and maintain Management Information Systems (MIS) for accurate data tracking
• Collect, analyze, and interpret business data to support decision-making
• Generate timely reports for management, stakeholders, and regulatory requirements
• Identify trends, anomalies, and opportunities through data-driven insights
• Ensure data accuracy, consistency, and integrity across all reporting systems
• Automate reporting processes to improve efficiency and reduce manual effort
• Helpdesk / Front Office Operations
• Serve as the first point of contact for clients, visitors, and internal teams
• Manage inquiries, requests, and complaints efficiently and professionally
• Maintain accurate records and logs of all interactions and service requests
• Coordinate with relevant departments to ensure timely resolution of issues
• Implement processes to improve response times and overall service quality
• Monitor performance metrics to enhance customer satisfaction and operational efficiency
• EHS / Fire Drill Coordination
• Develop and implement Environmental, Health, and Safety (EHS) policies and procedures
• Plan, organize, and conduct regular fire drills and emergency preparedness exercises
• Ensure compliance with statutory safety regulations and internal safety standards
• Conduct risk assessments and safety audits to identify hazards and preventive measures
• Train employees on safety protocols, emergency response, and evacuation procedures
• Monitor and report on EHS performance, incidents, and corrective actions
• Event Coordination
• Plan, organize, and execute corporate, client, and internal events
• Coordinate logistics including venue, catering, transportation, and equipment
• Manage event budgets and ensure cost-effective solutions without compromising quality
• Liaise with vendors, stakeholders, and internal teams for smooth execution
• Oversee event schedules, registrations, and on-site activities
• Evaluate event success and gather feedback for continuous improvement