Raghav Kakra
Technical Program Manager
Bengaluru
Summary
Meticulously organized Technical Program Manager with 12.5 years successfully uniting internal and external forces to achieve peak efficiency. Careful overseer of disparate departments with widely varying levels of technical knowledge. Practiced at maintaining harmonious operations while meeting frequently discordant needs of internal personnel, business channel partners and customers. Looking for managerial opportunities in Program Management / Project Management with an orgnaisation of repute
Overview
13
13
years of professional experience
Work History
Technical Program Manager
Games 24x7
Bengaluru
05.2022 - Current
- Creating end to end project plan for a software based feature development using Google sheets in an GanTt view
- Devising Road-map plan for financial year 23-24 containing list of projects to be picked up
- Allocation of resources in a project depending on Bandwidth capacity available as well as service components involved for developments
- Daily scrum meetings for update on the assigned tasks
- Creating JIRA board for a particular project and tracking daily basis
- Conducting Backlog grooming and sprint planning exercise before the start of sprint
- Sprint retrospection at the end of each sprint i.e, 14 calendar days and 8 business days
- Creating sprint report post a completion of sprint and sharing overview to higher management
- Efficient use of project management tools such as JIRA, Confluence, Asana, Slack and Google sheets
Project Manager
Ola electric
Bengaluru
05.2021 - 05.2022
- Integrated tracking of critical functions such as Software, Finance, IT and HR to achieve vehicle production timelines.
- Creating a Project plan using Microsoft Project and Google sheets for all functions. Successfully created plans for software development, vehicle software engagement, Finance, HR and IT.
- Devising strategy for aforesaid functions to operate effectively and
efficiently. - Internal & External stakeholders’ coordination for seamless functioning of work streams.
- Risk management, capacity planning, efforts estimation and risk
mitigation, incorporated and executed in project plan. - Created a process flow for vehicle software team to bridge gap between Vehicle Software and Sourcing departments.
- Worked on MS Project, JIRA, Confluence, Slack and G-Suit for business requirement and self-learning
Project Manager
SBI Card
Gurgaon
05.2018 - 05.2021
- Business Continuity management catering to unavailability of building, re- duction of workforce, loss of internal/external services and loss of IT applications
- Crisis Management which includes supporting all employees during crisis which can be any natural calamities or unforeseen circumstances.
- Biometric project implementation for maintaining automated attendance of all the employees
- Visitor Management project implementation to register automated records of inflow and outflow of all the visitors, contractors and materials of the organization
- Digitization of Business Continuity Platforms across all functions for robust automation with minimal manual intervention
- Acquired Co-working spaces across different branches of SBI Card in pandemic for cost saving and effective utilization of resources in hand
- Employee of the month award re- ceived in the month of March for suc- cessfully handling attendance man- agement system during COVID-19
Product Consultant Cvent
02.2017 - 06.2018
- Paid attention to detail while completing assignments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Wored as Product Consultant in a SAAS based company i.e. software as a service company.
- Trained in two products in the span of six months
Project Manager
American Express
08.2012 - 03.2017
- Migrated an existing platform to a new one in which business can up- grade or enhance new updates as per their requirements
- PMP trained to enhance own skills as well as serve business needs
- Rendered support to operations teams by demonstrating them to perform their BAU tasks on new platform
- Coordinated with Tech and Market and business teams to ensure the requirement is fulfilled and all the details have been well captured
- Conveyed the process of new platform to technical, business and operations team, so that they remain updated about the changes.
- Collaborated with various technical groups for migrating legacy platform to Globestar for JAPA requirements
- Conducted project review meetings to ensure that expectations are aligned with organizational objectives
- Prepared project delivery plan using sprints and validated use case stories documents
- Prioritized different phases of the project using impact matrix approach
- Gathered details of changes and carried out its impact analysis, conveyed those changes to internal and external stakeholders while identifying/ mitigating risks
- Imparted training to several teams on new capabilities brought up with the project.
Team Member
Bank of America
01.2011 - 01.2012
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new team members by relaying information on company procedures and safety requirements.
- Contributed to team success by completing jobs quickly and accurately.
Customer Care Executive
DishTV
09.2010 - 09.2011
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
- Kept accurate records of all customer interactions and transactions.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Education
MBA - Finance
IMT University
B Com Programming - undefined
Delhi University
Skills
Stakeholder managementCommunicationPlanning and EstimationResources ManagementBusiness Continuity ManagementDocumentationMS ProjectJIRAConfluenceMS Office
Additional Information
- AWARDS , AWARD RECEIVED Champion of the Quarter award re- ceived for successful delivery of Biometric Project 2020
- AWARD RECEIVED , Mid Year Champ Awarded for saving 200ks for the business in 2015. 2016
Accomplishments
- Designed clear, concise and understandable courses that were utilized by trainers throughout the company in office locations worldwide.
- Handled several high-level projects simultaneously, successfully delivering each of them in less time than was expected.
- Led weekly meetings among team members to brainstorm and ask questions, enabling peers a venue to resolve issues quickly and effectively.
Timeline
Technical Program Manager
Games 24x7
05.2022 - Current
Project Manager
Ola electric
05.2021 - 05.2022
Project Manager
SBI Card
05.2018 - 05.2021
Product Consultant Cvent
02.2017 - 06.2018
Project Manager
American Express
08.2012 - 03.2017
Team Member
Bank of America
01.2011 - 01.2012
Customer Care Executive
DishTV
09.2010 - 09.2011
MBA - Finance
IMT University
B Com Programming - undefined
Delhi University