Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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SONGRIP LEPCHA

SONGRIP LEPCHA

Bangalore

Summary

Highly enthusiastic customer service professional with 2 years of experience in the industry. Looking for a workplace where I can utilize my proven background in areas of customer service, leadership, research, and sales skills.

Overview

5
5
years of professional experience

Work History

Service Leader

Shangri-la Eros New Delhi
New Delhi
04.2025 - Current
  • Oversee the Tea Coffee Lounge, known as Mr. Chai operation, ensuring high-quality service and experience.
  • Managing a team of servers and providing them with training, guidance, and support.
  • I personally take care of hygiene audits in the outlet.
  • Coordinated with other departments to ensure a unified approach to guest service.
  • Coordinated with other departments to ensure a unified approach to guest service.
  • Resolved escalated guest complaints with tact and professionalism, restoring client confidence.

Waitress

Shangri-la Eros
New delhi
01.2023 - 04.2025
  • Company Overview: Working in a Legacy restaurant Shang Palace
  • Outlet linen incharge, taking down reservations, maintaining paperwork, opening and closing of outlet, team leading, store requisitions, reports maintaining
  • Take Care of a large volume of guests every day with a positive attitude and focus on guest satisfaction.
  • Manages guest issues and enhances satisfaction by matching solutions to individual customer needs.
  • Leverages diverse strategies to promote key products, resulting in Numbers % increase in sales.
  • Conducted personalized service reminders and follow-up calls to increase guest retention and repeat business.
  • Served as friendly first point of contact for guest inquiries
  • Working in a Legacy restaurant Shang Palace

Waitress

Alila Diwa by Hyatt
Goa
01.2022 - 01.2023
  • Taking care of breakfast operation enhancing guest experience accommodating guest and needs of dietary requirements.
  • Opening and closing of the outlet for the operation and attending daily training and briefing.
  • Focus on selling signature cocktail and food keeping in mind dietary recommendation of guest.
  • Handling cash, checks, settlements, sale reports, maintaining inventory of CCG and hygiene reports, managing reservations

Hostess

The Marriott Resort and Spa
Goa
01.2021 - 01.2022
  • Managed restaurant's front desk area, including welcoming customers, and operating point of sales system POS.
  • Provide exceptional customer service, while representing the essence of the restaurant and its atmosphere through personal interaction and communication.

Hostess

The Leela Bhartiya City
Bangalore
01.2021
  • Providing accurate wait time and manage flow of guests in the dining and bar areas
  • Upselling promotions and discounts and handling reservations.
  • Maintaining proper inventory of crockery, cutlery, linen, perishable and non perishable items

Education

Diploma -

Food and Beverage

Skills

  • Communication
  • Observant
  • Multitasking
  • Decision-making
  • POS system

Accomplishments

  • Attended bar session of famous bartender Mr. Nitin Tewari.
  • Showcased my name on TripAdvisor, Medallia, Google for my excellent service

Languages

  • English
  • Nepali
  • Hindi

Timeline

Service Leader

Shangri-la Eros New Delhi
04.2025 - Current

Waitress

Shangri-la Eros
01.2023 - 04.2025

Waitress

Alila Diwa by Hyatt
01.2022 - 01.2023

Hostess

The Marriott Resort and Spa
01.2021 - 01.2022

Hostess

The Leela Bhartiya City
01.2021

Diploma -

Food and Beverage
SONGRIP LEPCHA