SONGRIP LEPCHA
Bangalore
Summary
Highly enthusiastic customer service professional with 2 years of experience in the industry. Looking for a workplace where I can utilize my proven background in areas of customer service, leadership, research, and sales skills.
Overview
5
5
years of professional experience
Work History
Service Leader
Shangri-la Eros New Delhi
New Delhi
04.2025 - Current
- Oversee the Tea Coffee Lounge, known as Mr. Chai operation, ensuring high-quality service and experience.
- Managing a team of servers and providing them with training, guidance, and support.
- I personally take care of hygiene audits in the outlet.
- Coordinated with other departments to ensure a unified approach to guest service.
- Coordinated with other departments to ensure a unified approach to guest service.
- Resolved escalated guest complaints with tact and professionalism, restoring client confidence.
Waitress
Shangri-la Eros
New delhi
01.2023 - 04.2025
- Company Overview: Working in a Legacy restaurant Shang Palace
- Outlet linen incharge, taking down reservations, maintaining paperwork, opening and closing of outlet, team leading, store requisitions, reports maintaining
- Take Care of a large volume of guests every day with a positive attitude and focus on guest satisfaction.
- Manages guest issues and enhances satisfaction by matching solutions to individual customer needs.
- Leverages diverse strategies to promote key products, resulting in Numbers % increase in sales.
- Conducted personalized service reminders and follow-up calls to increase guest retention and repeat business.
- Served as friendly first point of contact for guest inquiries
- Working in a Legacy restaurant Shang Palace
Waitress
Alila Diwa by Hyatt
Goa
01.2022 - 01.2023
- Taking care of breakfast operation enhancing guest experience accommodating guest and needs of dietary requirements.
- Opening and closing of the outlet for the operation and attending daily training and briefing.
- Focus on selling signature cocktail and food keeping in mind dietary recommendation of guest.
- Handling cash, checks, settlements, sale reports, maintaining inventory of CCG and hygiene reports, managing reservations
Hostess
The Marriott Resort and Spa
Goa
01.2021 - 01.2022
- Managed restaurant's front desk area, including welcoming customers, and operating point of sales system POS.
- Provide exceptional customer service, while representing the essence of the restaurant and its atmosphere through personal interaction and communication.
Hostess
The Leela Bhartiya City
Bangalore
01.2021
- Providing accurate wait time and manage flow of guests in the dining and bar areas
- Upselling promotions and discounts and handling reservations.
- Maintaining proper inventory of crockery, cutlery, linen, perishable and non perishable items
Education
Diploma -
Food and Beverage
Skills
- Communication
- Observant
- Multitasking
- Decision-making
- POS system
Accomplishments
- Attended bar session of famous bartender Mr. Nitin Tewari.
- Showcased my name on TripAdvisor, Medallia, Google for my excellent service
Languages
- English
- Nepali
- Hindi
Timeline
Service Leader
Shangri-la Eros New Delhi
04.2025 - Current
Waitress
Shangri-la Eros
01.2023 - 04.2025
Waitress
Alila Diwa by Hyatt
01.2022 - 01.2023
Hostess
The Marriott Resort and Spa
01.2021 - 01.2022
Hostess
The Leela Bhartiya City
01.2021
Diploma -
Food and Beverage