Highly enthusiastic customer service professional with 2 years of experience in the industry. Looking for a workplace where I can utilize my proven background in areas of customer service, leadership, research, and sales skills.
Overview
5
5
years of professional experience
Work History
Service Leader
Shangri-la Eros New Delhi
New Delhi
04.2025 - Current
Oversee the Tea Coffee Lounge, known as Mr. Chai operation, ensuring high-quality service and experience.
Managing a team of servers and providing them with training, guidance, and support.
I personally take care of hygiene audits in the outlet.
Coordinated with other departments to ensure a unified approach to guest service.
Coordinated with other departments to ensure a unified approach to guest service.
Resolved escalated guest complaints with tact and professionalism, restoring client confidence.
Waitress
Shangri-la Eros
New delhi
01.2023 - 04.2025
Company Overview: Working in a Legacy restaurant Shang Palace
Outlet linen incharge, taking down reservations, maintaining paperwork, opening and closing of outlet, team leading, store requisitions, reports maintaining
Take Care of a large volume of guests every day with a positive attitude and focus on guest satisfaction.
Manages guest issues and enhances satisfaction by matching solutions to individual customer needs.
Leverages diverse strategies to promote key products, resulting in Numbers % increase in sales.
Conducted personalized service reminders and follow-up calls to increase guest retention and repeat business.
Served as friendly first point of contact for guest inquiries
Working in a Legacy restaurant Shang Palace
Waitress
Alila Diwa by Hyatt
Goa
01.2022 - 01.2023
Taking care of breakfast operation enhancing guest experience accommodating guest and needs of dietary requirements.
Opening and closing of the outlet for the operation and attending daily training and briefing.
Focus on selling signature cocktail and food keeping in mind dietary recommendation of guest.
Handling cash, checks, settlements, sale reports, maintaining inventory of CCG and hygiene reports, managing reservations
Hostess
The Marriott Resort and Spa
Goa
01.2021 - 01.2022
Managed restaurant's front desk area, including welcoming customers, and operating point of sales system POS.
Provide exceptional customer service, while representing the essence of the restaurant and its atmosphere through personal interaction and communication.
Hostess
The Leela Bhartiya City
Bangalore
01.2021
Providing accurate wait time and manage flow of guests in the dining and bar areas
Upselling promotions and discounts and handling reservations.
Maintaining proper inventory of crockery, cutlery, linen, perishable and non perishable items
Education
Diploma -
Food and Beverage
Skills
Communication
Observant
Multitasking
Decision-making
POS system
Accomplishments
Attended bar session of famous bartender Mr. Nitin Tewari.
Showcased my name on TripAdvisor, Medallia, Google for my excellent service