Raghav Mandowara

• Monitored service metrics to identify areas for improvement in customer support workflows.
• Assisted customers by answering questions, addressing concerns and providing current account information.

• Assisted customers with inquiries and resolved issues effectively.
• Provided product knowledge and support to enhance customer satisfaction.

Dedicated and resourceful Customer Service Professional with over 2.5 years of experience in fast-paced call center, retail, or support environments. Proven track record of consistently achieving customer satisfaction ratings above 95% by leveraging active listening, empathy, and creative problem-solving skills.