Raghav Narveer
Key Account Manager
Noida
Summary
Dynamic and results-driven Key Account Manager with over a decade of experience in telecom, enterprise sales, and cloud-based solutions. Proven track record in managing high-value B2B accounts, driving revenue growth, and delivering tailored connectivity, IoT, and cloud communication solutions to SMBs and large enterprises.
Having worked with top telecom giants like Airtel, Vodafone Idea, and currently Ranext Technologies, I specialize in strategic account management, client retention, postpaid and DTH sales, and enterprise solution upselling. Skilled in negotiation, stakeholder engagement, and cross-functional collaboration to ensure seamless service delivery and high NPS scores.
Certified in Cloud Computing (CCNA), Cybersecurity, and Generative AI, with a strong grasp on digital transformation trends. I blend market intelligence, consultative selling, and performance analytics to enhance service outcomes and meet evolving client needs.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Key Account Manager
Ranext Technologies Pvt Ltd
06.2023 - Current
- Managed and nurtured strategic relationships with high-value enterprise telecom clients, ensuring consistent service delivery, and long-term loyalty.
- Deeply understood client telecom infrastructure, connectivity requirements, and business objectives to deliver customized voice, data, cloud, and IoT solutions.
- Resolved service and technical issues promptly by coordinating with the NOC, technical support, and field engineering teams, minimizing downtime, and improving customer satisfaction.
- Developed and executed strategic account plans focused on revenue growth, solution expansion, and contract retention for each key account.
- Defined measurable KPIs for account performance, and aligned objectives with overall sales and business goals.
- Collaborated with cross-functional teams, including product, marketing, solution architects, and service delivery, to ensure seamless customer experiences.
- Identified upselling and cross-selling opportunities in areas such as leased lines, MPLS, SD-WAN, VoIP, cloud communication, and managed services.
- Achieved and exceeded sales targets by expanding wallet share within existing enterprise accounts.
- Delivered accurate revenue forecasts and pipeline updates to support telecom sales planning and reporting.
- Monitored telecom industry trends, regulatory developments, and competitive offerings to identify strategic risks and opportunities.
- Provided client insights to internal stakeholders to support product roadmap development, and enhance service offerings.
- Regularly updated clients on service upgrades, new technologies (e.g., 5G, edge computing), and bundled solutions to drive engagement.
- Led end-to-end negotiation of service-level agreements (SLAs), contract renewals, and pricing discussions in alignment with client needs.
- Tracked account health using metrics such as service uptime, NPS scores, usage trends, and churn rates.
- Generated detailed performance and usage reports for clients and internal leadership, supporting strategic decision-making.
- Ensured service delivery, network implementation, and escalations were coordinated efficiently across internal support teams.
- Served as a client advocate within the organization, ensuring that their evolving telecom needs were prioritized and addressed proactively.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Area Manager Sales - D2C
Bharti Airtel Limited
10.2022 - 05.2023
- Responsible for generating broadband, postpaid, camera, and DTH sales with existing customers and new customers, and developing opportunities with new customers within the assigned territory with corporate clients.
- Schedule and conduct daily and weekly sales meetings, and achieve targets.
- Liaising between societies and the company for an up-to-date status of service.
- Establishing, maintaining, and expanding the customer base.
- Increasing business opportunities through various routes to market.
- Designing and implementing sales strategies for targeted revenue.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
Manager – Sales
Vodafone Idea Ltd.
05.2016 - 09.2022
- Sales & Business Development
- Drive sales of Enterprise Postpaid and Cloud Telephony solutions to SMBs, mid-market, and large enterprises.
- Identify and develop new business opportunities through direct sales, channel partners, and referrals.
- Achieve and exceed monthly/quarterly/annual revenue and acquisition targets.
- Develop and maintain a healthy sales funnel through proactive lead generation, customer meetings, and market intelligence.
- Client Relationship Management
- Build strong relationships with key decision-makers (CIOs/IT Heads/Procurement) in client organizations.
- Ensure regular follow-ups and post-sale engagement to maximize customer satisfaction and retention.
- Act as a trusted advisor by understanding client needs and offering tailored telecom and cloud solutions.
- Work closely with solution architects or technical teams to customize offerings for client requirements.
- Conduct product demos and proof of concepts (POC) as needed.
- Market Intelligence & Strategy
- Monitor market trends, customer preferences, and competitive offerings in the telecom and cloud telephony domain.
- Recommend strategies for product bundling, pricing models, and new offerings based on client feedback and market research.
- Compliance & Documentation
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Ensure all sales activities and contracts comply with Vodafone Idea policies, TRAI regulations, and relevant telecom norms.
- Increased sales revenue by developing and implementing effective sales strategies.
- Manage end-to-end documentation including KYC, commercial agreements, and SLAs.
- Key Performance Indicators (KPIs):
- Monthly/Quarterly Revenue Targets
- New Customer Acquisition
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Education
MBA - Marketing Management And Research
Sikkim Manipal University
Delhi 08.2016 - 09.2018
B. Com - Commerce
M.D.U. Rohtak
Gurgaon 05.2013 - 06.2016
Diploma in Finance And Business Development - Finance And Business Development Executive
ICFE
Gurgaon 06.2014 - 08.2016
Business Associate Certification - Business Analyst Fast Track Program: Business Analyst Fast Track Program
Career Ninja – Learn Tube
Online 11.2024 - 12.2024
Certificate of Technical Studies - Certifications in Cloud Computing, CCNA
Simplylearn, Google Cloud And Open Classrooms
Online 04.2001 -
Skills
Interests
Cricket, Interacting with people, Solo Travelling
Personal Qualifications
- MBA, Sikkim Manipal University
- Graduation (B. Com), M.D.U. Rohtak (HR.)
Professional Courses
- Finance and business development executive Diploma, ICFE, A+
- Business Analyst Fast Track Program, Career Ninja – Learn Tube, 12/01/24
Personality Characteristics
- Confident
- Capable of handling problems
- Good Team Player
Personal Details
- Father's Name: Sh. Dharmvir Raghav
- Date of Birth: 08/07/93
- Nationality: Indian
- Marital Status: Single
Timeline
Business Associate Certification - Business Analyst Fast Track Program: Business Analyst Fast Track Program
Career Ninja – Learn Tube
11.2024 - 12.2024
Key Account Manager
Ranext Technologies Pvt Ltd
06.2023 - Current
Area Manager Sales - D2C
Bharti Airtel Limited
10.2022 - 05.2023
MBA - Marketing Management And Research
Sikkim Manipal University
08.2016 - 09.2018
Manager – Sales
Vodafone Idea Ltd.
05.2016 - 09.2022
Diploma in Finance And Business Development - Finance And Business Development Executive
ICFE
06.2014 - 08.2016
B. Com - Commerce
M.D.U. Rohtak
05.2013 - 06.2016
Certificate of Technical Studies - Certifications in Cloud Computing, CCNA
Simplylearn, Google Cloud And Open Classrooms
04.2001 -
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