Raghav Narveer

• Partner Identification and Onboarding: Identify and evaluate potential strategic partners, onboarding new integration partners, and managing relationships with existing strategic partners.
• Strategic Planning: Develop and implement partnership strategies that align with company goals, including joint marketing and sales initiatives.
• Collaboration and Enablement: Work closely with internal teams such as sales, marketing, and product development to drive partnership growth initiatives and ensure seamless execution.
• Performance Monitoring: Track and report on partnership performance, including revenue contribution, pipeline generation, and customer success metrics.
• Risk Management: Identify and mitigate potential risks associated with strategic partnerships, developing contingency plans to address unforeseen challenges.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Responsible for generating Broadband/Postpaid/Camera/DTH sales with existing customers and new customers and developing opportunities with new customers within assigned territory with corporate clients.
• Schedule and conduct daily/weekly sales meetings and achieving targets.
• Liaising between Societies and the company for up-to-date status of service.
• Report on sales activities to top management.
• Responsible for the store sales.
• Reaching the targets and goals set for your area.
• Establishing, maintaining and expanding the customer base.
• Increasing business opportunities through various routes to market.
• Developing sales strategies and action plans.
• Collecting customer feedback and market research.
• Designing and implementing of sales strategies for targeted revenue.
• New Building Rollouts GIS Bookings, Post Sale Feedback.
• Handling more than 35,000 Home Passes with a team size of 35 FSEs.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Paid attention to detail while completing assignments.
• Strengthened communication skills through regular interactions with others.
• Organized and detail-oriented with a strong work ethic.
• Learned and adapted quickly to new technology and software applications.
• Resolved problems, improved operations and provided exceptional service.
• Proved successful working within tight deadlines and a fast-paced environment.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

1. Sales & Business Development

• Drive sales of Enterprise Postpaid and Cloud Telephony solutions to SMBs, mid-market, and large enterprises.
• Identify and develop new business opportunities through direct sales, channel partners, and referrals.
• Achieve and exceed monthly/quarterly/annual revenue and acquisition targets.
• Develop and maintain a healthy sales funnel through proactive lead generation, customer meetings, and market intelligence.

2. Client Relationship Management

• Build strong relationships with key decision-makers (CIOs/IT Heads/Procurement) in client organizations.
• Ensure regular follow-ups and post-sale engagement to maximize customer satisfaction and retention.
• Act as a trusted advisor by understanding client needs and offering tailored telecom and cloud solutions.

3. Solution Positioning & Consultation

• Provide technical and commercial consultation to clients on Postpaid Plans, PBX, IVR, Toll-Free, and Cloud Telephony (Hosted PBX, SIP, PRI replacement).
• Work closely with solution architects or technical teams to customize offerings for client requirements.
• Conduct product demos and proof of concepts (POC) as needed.

4. Coordination & Execution

• Collaborate with internal teams (e.g., Pre-sales, Service Delivery, Network, Finance) for seamless onboarding and implementation.
• Ensure timely order processing, documentation, and activation of services.
• Track the progress of service delivery and resolve any implementation issues.

5. Reporting & Forecasting

• Maintain up-to-date CRM entries (e.g., Salesforce/Siebel) for accurate forecasting and pipeline tracking.
• Submit timely reports on sales performance, market trends, and competitor activities to management.

6. Market Intelligence & Strategy

• Monitor market trends, customer preferences, and competitive offerings in the telecom and cloud telephony domain.
• Recommend strategies for product bundling, pricing models, and new offerings based on client feedback and market research.

7. Compliance & Documentation

• Ensure all sales activities and contracts comply with Vodafone Idea policies, TRAI regulations, and relevant telecom norms.
• Manage end-to-end documentation including KYC, commercial agreements, and SLAs.

Key Performance Indicators (KPIs):

• Monthly/Quarterly Revenue Targets
• New Customer Acquisition
• Churn Rate Reduction
• Conversion Rate from Leads to Closures
• Customer Satisfaction/CSAT Score
• Timely Order Fulfilment
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
• Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
• Conducted comprehensive market research to identify new opportunities and trends.
• Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
• Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Built relationships with customers and community to establish long-term business growth.
• Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
• Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
• Organized promotional events and interacted with community to increase sales volume.
• Prepared sales presentations for clients showing success and credibility of products.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Managed accounts to retain existing relationships and grow share of business.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
• Managed revenue models, process flows, operations support, and customer engagement strategies.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Developed compelling presentation decks to gain approval for ideas and communicate results.