Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raghav Pandey

Student
Lucknow

Summary

Demonstrated success in improving customer experience and increasing sales at Tanishq through effective interpersonal skills and digital marketing strategies. Proven expertise in project leadership and strategic marketing at DIGIMONK, with strong communication and analytical capabilities. Achieved substantial team objectives by fostering collaboration and utilizing advanced MS Excel and market research techniques.

Overview

2
2
years of professional experience
2
2
Certifications

Work History

Customer Service Representative

Wipro
08.2025 - Current
  • Enhanced customer satisfaction by resolving inquiries and issues effectively.
  • Ensured accurate processing of transactions, facilitating seamless service interactions.
  • Streamlined processes in collaboration with team members, boosting operational efficiency.
  • Fostered positive relationships by engaging customers and delivering customized solutions.

Retail Sales Officer

Tanishq
04.2025 - 04.2025
  • Boosted customer satisfaction with personalized assistance, enhancing brand loyalty.
  • Increased sales by developing and maintaining strong customer relationships.
  • Collaborated with team members to achieve store sales targets and contribute to overall success.
  • Processed transactions accurately, ensuring seamless checkout experiences for all customers.

Retail Sales Officer

Tanishq
09.2024 - 11.2024

Supported sales team in delivering outstanding customer service.

Studied Tanishq's product range, service operations, and guidelines.

Contributed to visual merchandising efforts and operational tasks.

Attended training sessions to enhance skills and knowledge.

Facilitated teamwork to meet sales goals and store objectives.

Senior Intern

DIGIMONK
04.2024 - 08.2024
  • Led and managed small-scale projects, ensuring timely completion.
  • Collaborated with team members to collect requirements, share progress updates, and maintain project alignment.
  • Collaborated in creating and executing marketing plans to promote business expansion for MSME clients.
  • Performed market research to discover trends, opportunities, and obstacles for MSMEs.

Education

BBA - International Business

University of Lucknow
Lucknow, India

Undergraduate Commerce Education - Commerce

St Fidelis College
Lucknow, India

Skills

  • MS Excel
  • Effective communication
  • Accounting principles
  • Interpersonal relations
  • Computer networking
  • Digital marketing strategies

Certification

AGC2024013018

Timeline

Customer Service Representative

Wipro
08.2025 - Current

Retail Sales Officer

Tanishq
04.2025 - 04.2025

Retail Sales Officer

Tanishq
09.2024 - 11.2024

Senior Intern

DIGIMONK
04.2024 - 08.2024

BBA - International Business

University of Lucknow

Undergraduate Commerce Education - Commerce

St Fidelis College
Raghav PandeyStudent