Raghavendra R
Program Manager
Bengaluru
Summary
Insightful Manager with 12+yrs of experience directing, improving and delivering projects through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Pgram Manager
Avaamo
Bangalore
06.2023 - Current
- Handle conversational AI based BOT implementation for industry giants.
- Provide debugging and troubleshooting assistance to development teams.
- Establishing the parameters of the project, including its scope, key milestones, deliverables, success criteria traceability matrix, risk logs detailing probability and impact, and outlining mitigation strategies.
- Define project plans based on work assessment and timeline estimates done at the beginning of the project, breaking down each milestone into granular daily tasks and tracking each task.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Developed detailed plans based on broad guidance and direction.
Solutions Product Manager
Skit.ai Bengaluru
12.2021 - 01.2023
- Analyzing business requirements, and providing technical and functional support throughout the project life-cycle, including creating business and functional specification documents
- Provide inputs for voice bot development by studying information needs; conferring with users; studying systems flow, data usage, and work processes
- Provide debugging and troubleshooting assistance to development teams
- DefiningprojectScope,milestones,deliverables,successcriteriatraceabilitymatrix,probability/impactrisklogs, and mitigation strategies
- Maintains an overview of each of the functions and ensures that bottlenecks are identified and fixed before they delay the progress of the development process
- Define project plans based on work assessment and timeline estimates done at the beginning of the project, breaking down each milestone into granular daily tasks and tracking each task
- Manage client expectations and maintain transparency In terms of progress, metrics, and timelines of each milestone.
Associate Program Manager
E2open
Bangalore, Karnataka
07.2014 - 12.2021
- Investigate, analyze, and make recommendations to management regarding improvements, upgrades, and modifications
- Documents and demonstrates solutions by developing documentation, flowchart layouts, diagrams, charts, code comments, and clear code
- Provides information by collecting, analyzing, and summarizing service issues
- Analyzing business requirements, and providing technical and functional support throughout the project life-cycle, including creating business and functional specification documents
- Assisting internal business partners to refine business strategy and supporting operational processes
- Develop features across multiple subsystems within our applications, including collaboration in requirements definition, prototyping, design, coding, testing, and deployment
- Improving system quality by identifying issues and common patterns, and developing standard operating procedures
- Provide recommendations to management concerning issues of the Project in terms of Timelines, productive utilization and team management.
Specialist
Fidelity Investments Pvt Ltd Bengaluru
05.2013 - 05.2014
- Liaise and support the Business Analyst team in requirements feasibility studies and discussions Gathering and understanding requirements of clients and other multiple stakeholders, followed by a translation into functional specifications as well as provisioning of suitable technology-based solutions
- Analyzing business requirements, and providing technical and functional support throughout the project life-cycle, including creating business and functional specification documents
- Suggestappropriatesolutionsforenhancingthefunctionalefficiencyoftheorganizationandachievingbusiness excellence
- Identifying potential areas of automation within the Production Process Analytics
- Design and implement feature enhancements supporting the business processes for the core enterprise systems:
- SAP, Salesforce.com, Confluence, and Jira.
Practitioner
Concentrix, IBM Daksh
Bangalore, Karnataka
03.2011 - 05.2013
- Involved in documenting current process practices and tracking changes with versioning of the document
- Assisting internal business partners to refine business strategy and supporting operational processes
- Improves process activities by conducting systems analysis, testing, and recommending changes in policies and procedures
- Ensure serviceability and backward compatibility of fixes across multiple releases by designing helpful methods, tools, and/or processes
- Introduce process changes that bring more efficiency in completing the tasks on time with the utmost quality in place
- Documentation and analysis of current and future processes/systems
- Improves operations by conducting systems analysis, and recommending changes in policies and procedures
- Adopting a pragmatic approach in improvising solutions and resolving complex business issues
- Adhering to SLA specified suggests and improves team planning.
Education
Bachelor of Computer Science -
Bangalore University
06.2007 - 05.2010
Skills
Strategic planning
Certification
Masters in Cloud Architecture
Timeline
Pgram Manager
Avaamo
06.2023 - Current
Solutions Product Manager
Skit.ai Bengaluru
12.2021 - 01.2023
Masters in Cloud Architecture
06-2021
Tableau
02-2021
Associate Program Manager
E2open
07.2014 - 12.2021
Specialist
Fidelity Investments Pvt Ltd Bengaluru
05.2013 - 05.2014
Practitioner
Concentrix, IBM Daksh
03.2011 - 05.2013
Bachelor of Computer Science -
Bangalore University
06.2007 - 05.2010