Raghav Sharma
Credit Analyst - Underwritting
Noida
Summary
Dynamic professional with a proven track record at Southern Cross, adept in risk management and customer service. Excelled in developing customized insurance packages and streamlining underwriting processes, significantly enhancing client satisfaction. Demonstrates exceptional problem-solving and communication skills, ensuring compliance and efficiency in high-stakes environments.
Insurance professional with extensive experience in risk assessment and policy evaluation. Known for thorough analysis and sound judgment in underwriting decisions. Valued team member who consistently achieves results through collaboration and adaptability, leveraging strong analytical and communication skills.
Experienced with analyzing risk factors and determining appropriate coverage for diverse clients. Utilizes comprehensive evaluation techniques to align policies with company standards and client needs. Strong understanding of risk management principles and effective decision-making to enhance underwriting profitability.
Overview
7
7
years of professional experience
Work History
Insurance Underwriter
Southern Cross
07.2023 - 11.2024
- Collaborated with agents to develop customized insurance packages, meeting specific client needs.
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Conducted comprehensive risk analyses, ensuring accurate pricing for various types of insurance policies.
- Maintained compliance with industry regulations and company guidelines during all underwriting activities.
- Streamlined underwriting processes, resulting in faster turnaround times for clients seeking coverage.
- Collaborated cross-functionally with claims adjusters, actuaries, and legal teams to develop comprehensive risk management solutions.
- Reduced claim losses by applying expert knowledge in identifying potential risks and setting appropriate premiums.
- Consistently met or exceeded performance targets by effectively managing daily workload and adhering to strict deadlines.
Assisstant General Manager
The Trusts
09.2019 - 06.2023
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Handled cash accurately and prepared deposits.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
Part-Time Sales Consultant
Noel Leeming Group
12.2020 - 08.2021
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Maximized customer retention by resolving issues quickly.
Duty Manager
Falls Bar and Restaurants
04.2018 - 08.2019
- Managed day to day tasks of the establishment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Diploma in Hospitality Management Level 5&6 - Hospitality Management
Aspire2International
Auckland, New Zealand12-2019
High School Diploma -
NIOS
Ambala, India08-2017
Skills
Customer service
Problem-solving
Time management
Excellent communication
Decision-making
Self motivation
Critical thinking
Risk management
Business development
Sales support
Policy evaluation
Timeline
Insurance Underwriter
Southern Cross
07.2023 - 11.2024
Part-Time Sales Consultant
Noel Leeming Group
12.2020 - 08.2021
Assisstant General Manager
The Trusts
09.2019 - 06.2023
Duty Manager
Falls Bar and Restaurants
04.2018 - 08.2019
Diploma in Hospitality Management Level 5&6 - Hospitality Management
Aspire2International
High School Diploma -
NIOS
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