Raghav Sharma
Strategic Alliances and Sales
Summary
Results-driven sales and strategic alliances professional with 14+ years of experience in technology sales, account management, and business development. Proven track record of managing high-value strategic accounts, driving revenue growth, and forging strong industry partnerships. Adept at consultative selling, market analysis, and GTM strategy execution.
Overview
13
13
years of professional experience
Work History
Account Executive
Genesys
06.2024 - Current
- Led end-to-end sales cycles for Genesys cloud contact center solutions, driving revenue growth and customer success.
- Engaged with C-level executives, IT leaders, and contact center decision-makers to showcase Genesys' value proposition.
- Managed and nurtured a robust sales pipeline using CRM tools ensuring accurate forecasting and deal progression.
- Worked closely with pre-sales engineers and solution consultants to tailor solutions to customer needs, including omnichannel engagement, AI-powered automation, and workforce optimization.
- Collaborated with marketing and channel partners to generate demand, deliver compelling presentations, and drive lead conversion.
Territory Account Manager
Avaya
08.2021 - Current
- Manage a portfolio of 30+ Strategic accounts and driving growth in recurring business through consultative sales.
- Spearheaded prospecting efforts through referrals, lead generation, and market analysis, leading to increased sales pipeline.
- Established Governance/Cadence frameworks with partners and channels to enhance market penetration and pipeline growth.
- Provided market insights, competitive analysis, and customer feedback to aid in product and business strategy.
- Successfully onboarded new clients on Avaya’s cloud platform within the first quarter of launch.
Sales Manager
Customer Experience Lab
06.2018 - 07.2021
- Expanded enterprise accounts, generating $2M+ in ARR across multiple product lines.
- Consistently exceeded annual revenue targets by an average of 15%.
- Built strategic alliances with key partners (Yotta, Skypal, Genesys, AGC, etc.) to maintain a steady lead flow.
- Led GTM strategy development for new product portfolio under the brand Sparrow.
- Drove continuous innovation in client solutions by integrating new functionalities, improving processes, and adding value through complementary offerings.
- Launched a partner referral and incentive program to enhance engagement and revenue.
Enterprise Account Manager
Drishti-Soft Solutions (Ameyo)
08.2015 - 05.2018
- Managed 10+ strategic accounts worth $2M+, securing major clients like Airtel, Uber, India Bulls, Urban Clap, and HCL Healthcare.
- Collaborated with consulting firms EY, KPMG, PWC on high-value deals.
- Consistently ranked as a Top Account Manager for two consecutive years.
- Expanded business by onboarding 5+ new customers annually.
Co-Founder
Manokamna & HcKnowledge
06.2014 - 08.2015
- Built and led business operations, generating $100K revenue within three quarters of inception.
- Developed and executed strategic marketing and brand positioning campaigns.
Enterprise Account Manager
Drishti-Soft Solutions (Ameyo)
12.2011 - 06.2013
- Managed key accounts such as TTSL, GE SBI, Indigo Airlines, India Bulls, ensuring business growth and retention.
- Recognized as a Top Performer, exceeding quarterly targets by an average of 10%.
Education
MBA -
B.E - I.T
Skills
- Account planning
- Customer relationship management
- Territory management
- Business development and planning
- Marketing strategy implementation
- Pipeline management
Timeline
Account Executive
Genesys
06.2024 - Current
Territory Account Manager
Avaya
08.2021 - Current
Sales Manager
Customer Experience Lab
06.2018 - 07.2021
Enterprise Account Manager
Drishti-Soft Solutions (Ameyo)
08.2015 - 05.2018
Co-Founder
Manokamna & HcKnowledge
06.2014 - 08.2015
Enterprise Account Manager
Drishti-Soft Solutions (Ameyo)
12.2011 - 06.2013
MBA -
B.E - I.T
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