Trekking
Raghav Sharma
Senior Operation Executive Travel And Tourism
Jaipur
Summary
Dynamic Senior Operations Specialist with a proven track record at Thrillophilia.com, excelling in operational excellence and vendor management. Spearheaded process improvements that enhanced customer satisfaction and optimized resource allocation, achieving significant cost reductions. Adept at negotiating contracts and fostering strong relationships, driving business growth through strategic initiatives.
Productive Senior Operations Specialist with a 3-year track record of building internal processes to meet client objectives. Skilled in planning and coordinating logistics, creating detailed reports and handling and resolving escalated issues. Detail-oriented, analytical and versed in quickly solving complex problems. Productive Senior Operations Specialist with a 32-year track record of building internal processes to meet client objectives. Skilled in planning and coordinating logistics, creating detailed reports and handling and resolving escalated issues. Detail-oriented, analytical and versed in quickly solving complex problems.
Overview
3
3
years of professional experience
Work History
Senior Operations Specialist
Thrillophilia.com
Jaipur
04.2023 - Current
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
- Improved operational efficiency by streamlining processes and implementing best practices.
- Enhanced customer satisfaction through the implementation of service improvement initiatives and quality control measures.
- Ensured compliance with industry regulations by maintaining detailed documentation of all procedures and policies related to operations functions.
- Provided operations support for contractual, administrative, and financial aspects of Thrillophilia.com.
- Negotiated contracts with vendors and suppliers, securing optimal pricing and terms for the organization.
- Managed day-to-day operations, ensuring that deadlines were met, resources were allocated effectively, and project objectives were achieved.
- Coordinated logistics efforts such as shipping schedules or transportation arrangements to ensure timely delivery of products or services to customers worldwide.
- Optimized resource allocation with thorough analysis of KPIs and performance metrics.
- Managed quality and costs of organization.
- Evaluated quality and reasonable cost of vendor services for business support.
- Evaluated vendor performance regularly to ensure continued alignment with organizational goals and expectations, making adjustments as needed to strengthen partnerships.
- Increased sales opportunities by attending industry trade shows and events to gain new customer accounts.
Senior Sales Executive
Thrillophilia.com
Jaipur
04.2023 - 12.2024
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
- Conducted thorough market research to identify emerging trends, enabling proactive adjustments to sales strategies as needed.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Utilized multiple marketing strategies to improve profitability.
Education
BBA - Business Management
ICFAI UNIVERSITY JAIPUR
Jaipur, India05-2018
Skills
Operational excellence
Business process improvement
Production planning
Logistics management
Leadership
Contracts & negotiations
Vendor & supplier management
Cost reduction & containment
Operational planning
Operations management
Warehouse operations
Management
Customer relationship development
Customer relationship management
Incident reporting
Safety oversight
Quality assurance
Project planning
KPI tracking
Interests
Photography
Wildlife Conservation
Bikes
Timeline
Senior Operations Specialist
Thrillophilia.com
04.2023 - Current
Senior Sales Executive
Thrillophilia.com
04.2023 - 12.2024
BBA - Business Management
ICFAI UNIVERSITY JAIPUR