Raghav Sharma
Customer Care Executive
Kharar
Summary
Customer Care Executive supporting international customers with product troubleshooting, CRM case logging, and escalation tracking. Resolves chat-based issues within defined SLAs while maintaining 90%–93% CSAT through accurate guidance and empathetic communication. Partners with QA and team leads to keep service quality and process compliance consistent.
Overview
3
3
Languages
2
2
years of professional experience
Work History
Customer Experience Agent
Door dash (Alorica India)
07.2025 - 07.2026
- Handled customer, driver, and merchant queries via chat and voice support
- Resolved issues related to order delays, cancellations, refunds, and delivery concerns
- Coordinated with multiple stakeholders (customers, dashers, restaurants) to ensure smooth order experience
- Delivered empathetic and professional customer service across all communication channels
- Escalated complex cases appropriately while ensuring timely resolution
- Maintained high productivity and quality metrics in a fast-paced environment
- Maintained accurate records of interactions using internal tools and CRM systems
Customer Care Executive
Dyson Process (Teleperformance India)
10.2024 - 04.2025
- Assisted international Dyson customers with product and technical support.
- Handled chat interactions to resolve issues within defined SLAs.
- Managed CRM tools for case logging and escalation tracking.
- Maintained high CSAT (Customer Satisfaction) ratings through empathy and accuracy.
- Collaborated with QA and Team Leads to ensure process compliance.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
Education
Bachelor of Science - Information Technology
01-2023
GED -
01-2020
Skills
Customer service
Communication
Technical support
Chat support
Voice support
CRM tools
Problem solving
Escalation management
SLA management
Quality assurance
Interests
Internet browsing, photography, listening music, Travelling
Accomplishments
- Actively participated in various sports activities for inter school
- Gain a A+ Grade in college final year project
DECLARATION
I do hereby declare that the above information is true to the best of my knowledge.
Timeline
Customer Experience Agent - Door dash (Alorica India)
07.2025 - 07.2026
Customer Care Executive - Dyson Process (Teleperformance India)
10.2024 - 04.2025
GNDU - Bachelor of Science, Information Technology
PSEB - GED,