Raghav Srinivasan
Senior Technical Support Engineer
Bengaluru
Summary
Enthusiastic and dedicated professional with 9+ years of experience in Big Data and Data Warehousing technologies. Strong expertise in Linux, SQL, Hadoop, AWS Cloud and DevOps. Proven ability to solve complex problems and deliver solutions that drive accuracy and process efficiency. A proactive learner with the ability to quickly adapt to new environments, and effectively communicate technical knowledge to peers and support teams.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Senior Customer Operations Engineer
Cloudera
Bangalore
05.2023 - Current
- Handled highly escalated and high-priority cases, ensuring timely resolution and maintaining quality standards under pressure.
- Handled upgrade-related cases, resolving issues during migrations to CDP (Cloudera Data Platform) to ensure smooth transition and system functionality.
- Extensively worked on SSL and Kerberos environments, ensuring secure authentication and data protection in system configurations.
- Assisted customers in resolving issues within public cloud environments, with a focus on troubleshooting and optimizing virtual warehouse performance, including Kubernetes pod-level troubleshooting.
- Conducted brownbag sessions to provide in-depth knowledge and training on products, fostering team learning and skill development.
- Mentored new team members by providing technical guidance and sharing best practices, helping them achieve short-term goals while fostering skill development for long-term career growth within the industry.
- Conducted office hours to provide insights, assist teammates in effectively resolving issues, and facilitate knowledge sharing.
Customer Operation Engineer
Cloudera
Chennai
8 2020 - 05.2023
- Provided enterprise-level support to customers across all three Cloudera stacks (HDP, CDH, and CDP), primarily focused on resolving issues related to Hive, LLAP, HDFS, and Impala.
- Troubleshooting customer issues by analyzing the logs to determine the Root cause. Involved in analyzing system failures, identifying root cause and providing recommended course of action.
- Assisted customers in troubleshooting JVM issues, focusing on performance tuning and analyzing thread dumps and heap dumps for optimal performance.
- Performed optimization, debugging, and capacity planning for Big Data clusters. Assisted customers by providing best practices and parameter tuning recommendations to prevent performance bottlenecks.
- Set up complex, identical clusters in a local environment to effectively reproduce customer issues, enabling faster resolution and support.
- Identified and investigated known bugs to deliver hotfixes, addressing reported issues and ensuring timely resolutions for customers.
- Coordinated enhancements and feature requests with product management and engineering teams to ensure alignment and successful implementation.
Production Support Enngineer
TCS - IKEA
Chennai
05.2017 - 07.2020
- Analyzing database objects like packages, procedures, functions, views, tables etc.
- To resolve production issues by identifying root cause within SLA as per the severity of issue
- Working on ad hoc requests, Incidents, and Problem management.
- Working on Oracle forms to improve the functionality of our application and on Reports to avoid overlapping between fields that are being displayed in reports.
- Creating PBIs for issues which are having problem with existing system and working on those PBIs to close within the tentative date and deploy the solution in production.
- Scheduling new batch job for updating prices for all the articles correctly during the day of activation and clearing up expired prices after expiry.
- Creating new agreement with upstream system to receive the store level information for newly created India store and validating whether team is receiving correct information or not.
- Working with development team for production releases including QA and pre - prod / UAT and validate if its functioning properly as per change request
L2 Support Engineer
TCS - Bank Of America
Chennai
01.2016 - 04.2017
- Modify/create Unix scripts for scheduling various data cleansing and loading process.
- Scheduling Autosys jobs, monitoring the jobs and working on job failures to recover the system.
- Performing regular Disaster Recovery testing and monthly patching activities on Oracle database.
- Escalate incidents to resolver groups based on incident severity and vendor / provider / supplier SLAs (service level agreement) and Raising, scheduling, and implementing CRQ’s on timely basis Creating and sending reports to stakeholders as per their business requirements.
- Coordinate enhancement and feature request with product management and Engineering team.
- Studied and understood critical issues and had collaborated with content writing team to document all the issues.
Education
Bachelor of Technology - Electronics And Communications Engineering
Amrita School of Engineering
Coimbatore 08.2011 - 04.2015
Skills
Hadoop,Hive,Spark,Nifi,Yarn,Ranger
SQL
Linux
Networking
AWS,GCP
Docker,Kubernetes
Certification
Oracle fundamentals Certificate
Timeline
Senior Customer Operations Engineer
Cloudera
05.2023 - Current
Cloudera Certified Administrator
01-2022
Oracle fundamentals Certificate
07-2018
Production Support Enngineer
TCS - IKEA
05.2017 - 07.2020
L2 Support Engineer
TCS - Bank Of America
01.2016 - 04.2017
Bachelor of Technology - Electronics And Communications Engineering
Amrita School of Engineering
08.2011 - 04.2015
Customer Operation Engineer
Cloudera
8 2020 - 05.2023
Similar Profiles
Kalyan KalvagaddaKalyan Kalvagadda
Senior Engineering Manager, Infrastructure Development at ClouderaSenior Engineering Manager, Infrastructure Development at Cloudera
Rakshit Mulya SRakshit Mulya S
Cutomer Interaction Specialist at ClouderaCutomer Interaction Specialist at Cloudera
Lim, Wee TeeLim, Wee Tee
Regional Vice President, ASEAN & Taiwan at ClouderaRegional Vice President, ASEAN & Taiwan at Cloudera