Raghav Verma
Experienced Virtual Assistant; SEO, Admin & SMM
Faridabad
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives. Experienced Virtual Assistant skilled in marketing, SEO, and SMM. Proven track record in meeting targets and boosting sales. Effective communicator and user engagement specialist. Ready to drive business success!
Overview
3
3
years of professional experience
17
17
years of post-secondary education
1
1
Certification
Work History
Virtual Assistant
Head Field Solutions Private Limited
Noida
12.2022 - Current
- Experienced Virtual Assistant; SEO, Admin & SMM; Skilled in strategic marketing collaboration, efficient communication, user engagement, and lead generation. Driving brand visibility, revenue growth.
- Posted updates to social media.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Customer Service
- Executed travel arrangements by researching and booking flights and accommodations.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Managed CRM input, exports and clean up.
- Coordinated Skype calls across multiple time zones.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Customer Service Executive
Ienergizer
Noida
09.2021 - 12.2022
- Worked in Urban Company process, where daily work includes meeting the given targets on call and chat by aligning the team on same path to enhance productivity and achieve all the given KPI's by enhancing customer experience.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
Digital Marketing Executive
Jiva Ayurveda Limited
Faridabad
07.2020 - 09.2021
- Worked in Outbound process of Digital team and converting online generated leads into potential patients while boosting sales and and giving business of approximately 1 Lakh INR on monthly basis while enhancing communications kills.
- Created email blast campaigns to target key customers.
- Leveraged MailChimp and Constant Contact to implement email campaigns and monitor performance.
Education
Bachelor of Commerce -
Indira Gandhi National Open University
Faridabad 06.2020 - 07.2023
High School - Commerce
Tagore Academy Public School
Faridabad 03.2012 - 03.2014
Secondary School -
ST. Albans School
Faridabad 03.2000 - 03.2012
Skills
Report Writing
Event Management
Social Media Marketing
Email Marketing
Client Interaction
Facebook Marketing
Digital Marketing
Content Writing
Google Analytics
Search Engine Optimization
Business Correspondence
Report Analysis
Spreadsheet management
Certification
Search Engine Optimization by Career Ninja
Timeline
Search Engine Optimization by Career Ninja
07-2023
Virtual Assistant
Head Field Solutions Private Limited
12.2022 - Current
Customer Service Executive
Ienergizer
09.2021 - 12.2022
Digital Marketing Executive
Jiva Ayurveda Limited
07.2020 - 09.2021
Bachelor of Commerce -
Indira Gandhi National Open University
06.2020 - 07.2023
High School - Commerce
Tagore Academy Public School
03.2012 - 03.2014
Secondary School -
ST. Albans School
03.2000 - 03.2012