Raghava L
Citrix Engineer
Bangalore
Summary
Meticulous Citrix engineer maintaining highly functional digital systems for uninterrupted workflows and consistent productivity. Oversees routine maintenance checks and software update schedules to reduce network downtime and likelihood of security compromises. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Systems Engineer
Cision PR Newswire
Bangalore
04.2021 - Current
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Optimized networked software and operating systems by applying updates and patches.
- Day to day Monitoring of Server Health check and backup status
- Good Knowledge in incident management and change management
- Troubleshoot day-to-day escalations from Support team
- Monitor the SLA adherence
- Automated data collection activities to increase productivity.
- Application installation, publication in CITRIX environment
- Build servers, manage, and troubleshoot multiple Windows/Citrix large Active Directory environments
- Coordinating with dependent Teams to resolve technical issues
- Seeking additional support from Citrix by logging a case with Citrix support
- Handled scripting tasks for automation using Powershell.
- Completed software updates and assessed security patches for optimized computer use.
Windows Administrator
Wipro Technologies
Hyderabad
07.2014 - 03.2021
- Worked as a server administrator, supporting Wintel and Citrix for UK (Carillion) client-based project
- Working as an administrator, supporting Windows and VMware for US (S&PGlobal) Client based project.
- Created nightly jobs for database backups.
- Configured and tested Windows Server operating systems with roles features.
- Mentored employees and offered constructive feedback for performance improvement.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Attended meetings to deliver status reports to key stakeholders.
Education
Bachelor of Science - Computer Science
SRNMNC
Shivamogga 03.2011 - 03.2014
Skills
Operating Systemsundefined
Timeline
Systems Engineer
Cision PR Newswire
04.2021 - Current
Windows Administrator
Wipro Technologies
07.2014 - 03.2021
Bachelor of Science - Computer Science
SRNMNC
03.2011 - 03.2014
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