RAGHAVARAM JAMMALAMADAKA

Instrumental PMP certified Project Manager bringing 17 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines.

• Genesys Pure Connect, 04/2016, Present, Work with leadership and other teams (Data, WFM, Telecoms, Care etc.) to prioritize business needs Help support daily operations related to Pure Connect and Interaction Dialer. Understanding of core CIC architecture, switchover processes, upgrade procedures. Develop system integrations between Pure Connect and other platforms used for member and health management. Ability to design and implement customizations in Interaction Designer Design and build interactive, personalized, and self-service IVRs to improve member engagement and experience. Ability to design and implement interaction flows in Interaction Attendant & Interaction Dialer. Installed/Configured HMP, Media servers, Sales Force, Genesys Dialer, Attendant, ASR, TTS, Proxy servers, Interaction Administrator for System Configuration, custom Dial plans, Line config's, ICBM, Supervisors etc. Deployed PureConnect Interaction Connect applications on AWS cloud (Plug & play) using Lambda, ECS, EC2, S3, API Gateway, Code Commit etc.
• Polycom DMA 7000 Interoperability testing & Vidyo Products - Vidyo Desktop & WebRTC Testing, 08/2013, 04/2016, Planning and estimating test scope and test strategies, configured and managed the complete test setups (On-Premise & Cloud), prepared the test topologies, test plans and cases in compliance to the RFC standards to support NAT Topologies, HTTP/HTTPS signaling and media transport protocols. WebRTC Application server testing, Performance & Load testing of the WEBRTC conferencing server, Interoperability testing of WebRTC call flows. Following up any outstanding open test risks / issues by actively involving in daily stand-up calls. Compiling and reporting the test metrics with the stake holders for the final acceptance.
• CUCM Interop (Video/Voice), IMS & Performance Testing, 04/2010, 08/2013, Validation of CSCP & CUCM call flows, L2/L3 & Interop Testing. Contributed to the UI Automation of CUCM call flows using Selenium. Installation of the application servers, automation servers, upgrading the servers with daily builds, configuration of IP-Phones, HD Video phones, switches, routers, gateways and conference bridges. Configure clustered environment for redundancy and high availability of services and also experienced in troubleshooting the application failures.
• Nokia Flexi Platform - Application, Performance Testing & Automation, 05/2008, 04/2010, Commissioning and Configuring various L2/L3 switch interfaces for the Nokia Blade, HP and IBM Multi Clusters to setup the test bed. Functional and System testing which included the testing of various subsystems related to L2/L3, network and application layer protocols like TCP/IP, SNMP, LDAP. Performance and Load testing of the OAM & network elements like Alarm system & License Management applications. Automated applications hosted on Unix/Linux servers using Shell scripting.
• Integrated Digital Enhanced Networks - Testing of HLR, VLR & NMS applications, 03/2006, 04/2008, Configuring the ATCA (Advanced Telecommunications Computing Architecture) platform with various sun machines and network servers like TFTP for installation purposes. Installing & maintaining of GSM, Push-To-Talk, network & data base applications like HLR, VLR, NMS for testing purposes. Involved in Integration, System, Regression, Performance & Load testing of iDEN's UI & CLI applications using Load balancer & other In-House tools.

• Reduced department operating costs 35% in 6 months by migrating the services to Native Cloud applications.
• Supervised team of 20 staff members.
• Play a vital role in influencing the PMO to procure 3rd party CRM tools to increase the response/resolving of the Customer reported issues.