RAGHAVARAM JAMMALAMADAKA
PROJECT MANAGER - IT/SOFTWARE
Hyderabad
Summary
Instrumental PMP certified Project Manager bringing 17 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Project Manager
Infosys
10.2020 - Current
- Specialized in the area of Cloud based Contact Center solutions (Genesys PureConnect & Pure Cloud), Unified Communication, Computer Telephony Integration (CTI) and Web Applications
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Implemented an effective Quality Management Process that is focused on: customer satisfaction, continuous improvement, employee development and business growth
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Planned, designed, and scheduled phases for large projects.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Highly adept at developing and implementing test strategies, operational procedures and quality methodologies to support development and release of business applications
- Responsible for hiring, creating and on-boarding project teams, integrating them into the organization and providing a clear vision of the product
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Planned, developed, and implemented the research of new or improved testing methods, processes, tools and systems
- Analyzed customer cases and conduct weekly bug triage meetings with developers and product management
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Manager- QA & DevOps
Genesys Telecom Labs
07.2017 - 10.2020
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Evaluated and recommended new technologies for potential integration into the organization''s DevOps toolset, staying current on industry trends.
- Optimized cloud infrastructure cost by analyzing resource usage and implementing effective scaling strategies
- Identified opportunities for process improvement within the DevOps workflow to increase efficiency while maintaining quality standards.
- Reduced application latency by optimizing server configurations for better resource utilization and faster response times.
- Enhanced system reliability by implementing a robust disaster recovery strategy, minimizing downtime during critical incidents.
- Bolstered security posture through vulnerability assessments, patch management, and adherence to best practices in network configuration.
- Spearheaded migration projects to shift legacy systems onto modern platforms, increasing operational efficiency and security compliance.
- Automated routine tasks using scripting languages like Python or Bash, freeing up time for more strategic initiatives..
- Monitored automated build and continuous software integration process to drive build/release failure resolution.
- Automated and implemented system backup and recovery procedures.
- Maintained a strong feedback loop between development teams and IT operations to ensure alignment on project goals and deliverables.
- Contributed to software development efforts as part of an Agile team, participating in sprint planning sessions and providing DevOps expertise when needed.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
Team Lead - QA & DevOps
Interactive Intelligence
04.2016 - 06.2017
- Managed complex QA projects from inception to completion, meeting deadlines while maintaining high quality standards.
- Ensured timely delivery of projects by closely monitoring progress, identifying potential roadblocks, and taking corrective action when needed.
- Reduced errors in production environments by establishing strict quality control measures throughout the development process.
- Increased the accuracy of defect identification by utilizing advanced debugging tools and techniques.
- Reduced defect leakage by implementing rigorous regression testing procedures.
- Identified opportunities for cost savings through process improvement initiatives, leading to increased profitability for the company.
- Streamlined processes for improved productivity, conducting thorough analysis of current systems and making necessary adjustments.
- Optimized regression testing suite, resulting in reduced execution time without compromising on test coverage.
- Enhanced automation efficiency by implementing advanced tools and technologies in the project workflow.
- Streamlined defect tracking and resolution processes, ensuring timely fixes for critical issues.
- Collaborated with cross-functional teams to ensure seamless integration of automated tests into the development process.
- Ensured compliance with industry regulations by conducting regular audits of internal QA practices.
- Spearheaded the transition from manual to automated testing processes, significantly reducing turnaround times for software release cycles.
- Mentored junior QA engineers, enhancing their skills in test automation techniques and methodologies.
Specialist
Tata Elxsi
08.2013 - 04.2016
- Created successful test scripts to manage automated feature testing,
- Supported test review, defect control and configuration management within delivery pipeline.
- Assisted team with development of web-based applications in Agile environment.
- Collaborated with QA team to test software quality through manual and automated testing.
- Streamlined testing processes by developing automated test scripts for faster and more accurate results.
- Assisted in continuous improvement initiatives by providing valuable input on software design and functionality enhancements.
- Played a key role in achieving project milestones by consistently meeting deadlines without compromising on quality assurance standards.
Senior Software Engineer
Cisco Systems
05.2010 - 08.2013
- Delivered high-quality products on time through a combination of manual testing and automated test scripts execution.
- Boosted efficiency by automating regression tests using industry-standard tools and frameworks.
- Championed best practices in testing, promoting knowledge sharing and continuous learning within the QA team.
- Contributed to successful software releases with diligent testing that ensured adherence to requirements specifications.
- Enhanced software quality by designing and executing comprehensive test plans.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Optimized test cases to maximize success of manual software testing.
Software Engineer - R&D
Nokia Siemens Networks
05.2008 - 05.2010
- Collaborated with developers to identify, reproduce, and resolve defects found during testing phases.
- Optimized test coverage by prioritizing critical functionality based on risk analysis and user requirements.
- Maintained up-to-date knowledge of industry trends and best practices in software testing methodologies, ensuring high-quality output at all times.
- Participated in peer code reviews to provide suggestions for improvement in processes and design.
- Determined test requirements and built jobs to meet quality requirements and benchmarks in support of internal software developers.
- Created test cases and test scripts to maintain cohesive team approach to product development.
- Conducted regression testing and submitted observations to development team.
- Optimized test cases to maximize success of manual software testing.
Software Test Engineer
Winfoware Technologies (Client : Motorola)
03.2007 - 05.2008
- Documented testing procedures for developers and future testing use.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Participated in available trainings to improve software knowledge.
- Reviewed requirements, specifications, and technical design documents to provide timely and meaningful feedback.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Coordinated regression test automation activities across supported applications.
- Checked configuration files and logs to uncover root causes of problems.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
Education
Bachelor of Engineering in Electronics and Communication -
Visveswariah Technological University, Bengaluru
10.1999 - 05.2005
Skills
Project Management
Risk Management
Technical project planning
DevOps principles
Quality Assurance
Cybersecurity best practices
System Architecture
Agile project management
Contact Center Solutions
Unified Communications
AWS
Python
SQL
Certification
Certified Scrum Master, 05/2019, 05/2021
Project Synopsis
- Genesys Pure Connect, 04/2016, Present, Work with leadership and other teams (Data, WFM, Telecoms, Care etc.) to prioritize business needs Help support daily operations related to Pure Connect and Interaction Dialer. Understanding of core CIC architecture, switchover processes, upgrade procedures. Develop system integrations between Pure Connect and other platforms used for member and health management. Ability to design and implement customizations in Interaction Designer Design and build interactive, personalized, and self-service IVRs to improve member engagement and experience. Ability to design and implement interaction flows in Interaction Attendant & Interaction Dialer. Installed/Configured HMP, Media servers, Sales Force, Genesys Dialer, Attendant, ASR, TTS, Proxy servers, Interaction Administrator for System Configuration, custom Dial plans, Line config's, ICBM, Supervisors etc. Deployed PureConnect Interaction Connect applications on AWS cloud (Plug & play) using Lambda, ECS, EC2, S3, API Gateway, Code Commit etc.
- Polycom DMA 7000 Interoperability testing & Vidyo Products - Vidyo Desktop & WebRTC Testing, 08/2013, 04/2016, Planning and estimating test scope and test strategies, configured and managed the complete test setups (On-Premise & Cloud), prepared the test topologies, test plans and cases in compliance to the RFC standards to support NAT Topologies, HTTP/HTTPS signaling and media transport protocols. WebRTC Application server testing, Performance & Load testing of the WEBRTC conferencing server, Interoperability testing of WebRTC call flows. Following up any outstanding open test risks / issues by actively involving in daily stand-up calls. Compiling and reporting the test metrics with the stake holders for the final acceptance.
- CUCM Interop (Video/Voice), IMS & Performance Testing, 04/2010, 08/2013, Validation of CSCP & CUCM call flows, L2/L3 & Interop Testing. Contributed to the UI Automation of CUCM call flows using Selenium. Installation of the application servers, automation servers, upgrading the servers with daily builds, configuration of IP-Phones, HD Video phones, switches, routers, gateways and conference bridges. Configure clustered environment for redundancy and high availability of services and also experienced in troubleshooting the application failures.
- Nokia Flexi Platform - Application, Performance Testing & Automation, 05/2008, 04/2010, Commissioning and Configuring various L2/L3 switch interfaces for the Nokia Blade, HP and IBM Multi Clusters to setup the test bed. Functional and System testing which included the testing of various subsystems related to L2/L3, network and application layer protocols like TCP/IP, SNMP, LDAP. Performance and Load testing of the OAM & network elements like Alarm system & License Management applications. Automated applications hosted on Unix/Linux servers using Shell scripting.
- Integrated Digital Enhanced Networks - Testing of HLR, VLR & NMS applications, 03/2006, 04/2008, Configuring the ATCA (Advanced Telecommunications Computing Architecture) platform with various sun machines and network servers like TFTP for installation purposes. Installing & maintaining of GSM, Push-To-Talk, network & data base applications like HLR, VLR, NMS for testing purposes. Involved in Integration, System, Regression, Performance & Load testing of iDEN's UI & CLI applications using Load balancer & other In-House tools.
Accomplishments
- Reduced department operating costs 35% in 6 months by migrating the services to Native Cloud applications.
- Supervised team of 20 staff members.
- Play a vital role in influencing the PMO to procure 3rd party CRM tools to increase the response/resolving of the Customer reported issues.
Timeline
Project Manager
Infosys
10.2020 - Current
Manager- QA & DevOps
Genesys Telecom Labs
07.2017 - 10.2020
Team Lead - QA & DevOps
Interactive Intelligence
04.2016 - 06.2017
Specialist
Tata Elxsi
08.2013 - 04.2016
Senior Software Engineer
Cisco Systems
05.2010 - 08.2013
Software Engineer - R&D
Nokia Siemens Networks
05.2008 - 05.2010
Software Test Engineer
Winfoware Technologies (Client : Motorola)
03.2007 - 05.2008
Bachelor of Engineering in Electronics and Communication -
Visveswariah Technological University, Bengaluru
10.1999 - 05.2005