Raghav Arora
Gurgaon
Summary
Client-focused Business Development & Operations Professional with strong experience in managing high-value clients, leading end-to-end event and restaurant operations, and driving revenue through relationship building. Proven track record of delivering premium service experiences, resolving client issues effectively, and executing events and partnerships with precision. Adept at lead generation, client retention, vendor coordination, and team leadership. Entrepreneurial professional offering progressive experience in operations leadership. Skilled at identifying and implementing process improvements to drive efficiency and productivity. Motivating leader with proven success managing cross-functional teams.
Overview
3
3
years of professional experience
Work History
Founder & Operator
Angitthi Restaurant
Gurugram
01.2023 - Current
- Cultivated strong client relationships to drive repeat business and satisfaction.
- Managed B2B catering for events of 10-300 attendees, overseeing all communications.
- Developed customized proposals, pricing structures, and menus aligned with client objectives.
- Generated leads through networking, community outreach, and brand-building initiatives.
- Negotiated vendor contracts to secure favorable terms while managing event budgets.
- Coordinated staff and executed events to ensure seamless service delivery.
- Conducted post-event follow-ups to enhance satisfaction and foster repeat bookings.
- Implemented marketing strategies to promote restaurant events and offerings.
Event Catering & Client Servicing
ANGITHI CATERERS
GURGAON
01.2025 - 01.2026
- Planned and executed events for private clients, handling concept creation, budgeting, logistics, and vendor coordination.
- Managed the complete client servicing cycle from enquiry to planning, execution, and feedback.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Delivered multiple successful events on time and within budget.
Premium Team Executive
Swiggy
Delhi NCR
09.2024 - 05.2025
- Maintained strong relationships with premium restaurant partners, including owners, chefs, and managers.
- Identified growth opportunities and implemented strategies to enhance revenue and retention.
- Provided analytical insights through weekly reports, competitor tracking, and performance evaluations.
- Resolved partner issues proactively, resulting in improved satisfaction and reduced operational defects.
- Analyzed market trends to discover new business opportunities and service enhancements.
- Conducted comprehensive market research to pinpoint potential business ventures.
- Established and nurtured relationships with key stakeholders for collaboration.
Education
B.Tech - Aeronautical Engineering
MRIIRS FARIDABAD
FARIDABAD06-2023
Skills
- Client relationship management
- Business development and lead generation
- Event strategy and execution
- Team leadership and performance management
- Sales growth and revenue generation
- Market research and competitor analysis
- Vendor management and budgeting
- Presentation and negotiation skills
- Reporting, analytics, and KPI tracking
- Communication and client handling skills
- Organizational and multitasking skills
- Ownership, reliability, and crisis management
- Team leadership in high-pressure situations
- Event planning
- Market research
- Communication skills
- Customer service
- Analytical thinking
- Customer focus
- Consulting
- Operations management
- Entrepreneurial and innovative
- Growth mindset
Websites
Disclaimer
I hereby declare that the information provided is accurate and true to the best of my knowledge.
Languages
- Hindi (Native)
- English (Fluent)
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Punjabi
Intermediate (B1)
B1
Affiliations
BADMINTON
Timeline
Event Catering & Client Servicing
ANGITHI CATERERS
01.2025 - 01.2026
Premium Team Executive
Swiggy
09.2024 - 05.2025
Founder & Operator
Angitthi Restaurant
01.2023 - Current
B.Tech - Aeronautical Engineering
MRIIRS FARIDABAD