Raghavender Reddy J
Team Lead
Hyderabad,TS
Summary
Accomplished Power BI Developer with over 6 years of experience in designing and maintaining high-quality dashboards and reports for performance and data analysis, specializing in transforming complex data into actionable business insights. Expertise in Power BI, advanced Excel, SQL Server, and Databricks, with a strong focus on data integration to enhance decision-making processes. Skilled in developing interactive reports and optimizing data handling processes, consistently delivering solutions that drive strategic business outcomes. Proven track record of leading teams, conducting impactful training sessions, and spearheading process improvements to elevate organizational performance.
Overview
10
10
years of professional experience
Work History
Team Lead / Power BI Specialist
Tech Mahindra
03.2017 - Current
- Developed and maintained Power BI dashboards for workforce management and project performance, streamlining data interpretation for executives and stakeholders.
- Led and managed end-to-end Power BI implementation, including data extraction, transformation, and loading (ETL) from multiple data sources into Power BI models.
- Optimized data visualization and reporting processes, resulting in enhanced business insights and performance tracking across various projects.
- Managed complex data integration projects, blending data from internal and external sources, ensuring seamless data flow for accurate reporting.
- Worked closely with business leaders and IT teams to define KPIs and design dashboards to align with business goals.
- Conducted Power BI training sessions for cross-functional teams to enhance overall team proficiency in creating and utilizing data-driven reports and dashboards.
- Supported and managed data governance initiatives, ensuring data quality, consistency, and security across Power BI datasets.
- Developed and implemented automated reporting systems, improving efficiency and reducing manual intervention in generating key performance metrics.
- Actively participated in monthly/quarterly business reviews to provide actionable insights, highlight trends, and suggest performance improvement strategies.
Associate Command Center
Convergys
07.2015 - 03.2017
- Managed advanced Excel and MIS reports to track and report on key call center metrics, including adherence, SLA compliance, and agent performance, improving operational efficiency.
- Designed and implemented real-time dashboards and automated reporting systems using Excel to monitor daily performance, allowing for quick interventions and optimizing workforce management.
- Collaborated with department heads and operational teams to understand performance bottlenecks and develop tailored reports that provided insights into corrective actions.
- Led efforts to streamline exception reporting processes, ensuring that issues were flagged and resolved promptly, thus enhancing overall service levels.
- Developed performance forecasting models using historical data, which helped in resource planning and allocation, improving forecast accuracy by 15%.
- Worked closely with the senior management team to track performance against business goals and develop key metrics for regular review meetings.
- Conducted analysis of agent productivity and customer service quality metrics, providing recommendations for performance improvement initiatives.
- Spearheaded the development of custom reporting solutions in Excel that integrated data from multiple sources, helping the organization drive efficiency in workforce management.
Education
Bachelors - Electronics & Communications
JNTU College of Engineering
01.2009
Skills
Power BI Development
Timeline
Team Lead / Power BI Specialist
Tech Mahindra
03.2017 - Current
Associate Command Center
Convergys
07.2015 - 03.2017
Bachelors - Electronics & Communications
JNTU College of Engineering