Automation
Raghavendra A
Accounts Manager
Bangalore
Summary
I'm from Bangalore a family of 4 myself, Dad, mom and younger sister.
Younger Sister is married and settled in USA Waller Texas.
About myself I started my carrier at young age after completing my studies.
Very hard working and performer as always in all the company.
I have learnt a lot
Preparing report's on Excel and Google Sheets
Preparing PPTs for process and Business related Modules
Worked as MIS to send Hourly, Daily, Weekly, Monthly report.
Preparing reports for Agents Performance.
Preparing Incentives report based on performance KPI
Taking care of Queue and maintaining Service Level
Working as Accounts Manager taking care of team and handling Escalation Calls.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Accounts Manager
Just Energy LLC
07.2022 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
MIS Executive
Ola Financial Services
07.2019 - 07.2022
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Planned and led administration of management information system for achieving threshold-level performance.
- Generated reports each month covering Monthly agent performance and monthly achievement data.
- Tracked different Type of metrics daily and organized for reporting purposes.
- Automation on Google sheets for daily reports.
Background Verification
First Advantage Pvt Ltd
05.2017 - 06.2019
- Employment Verification
- Education Verification
- Professional Verification
- Qualification Verification
Ocwen Financial Services
Collections Anylst
08.2016 - 03.2017
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Offered competitive commercial banking solutions and retail financing options.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
Senior Customer Service Executive
Mphasis
12.2010 - 07.2016
- Addressed on average 100+ inbound customer calls daily.
- Resolved issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved accounting, service and delivery concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bcom - Bachelor of Commerce
Adarsh Management Institute of India
Bangalore 01.2011 - 07.2013
Skills
Invoicing
Month-end reporting
AP and AR management
Collections
Account verification
Cost reviewing
Operations
Account servicing skills
Database Management
Team Training
Accomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- Achieved Result through effectively helping with Task.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Analytics
Coding
Developing more Skills on Analytics
Timeline
Accounts Manager
Just Energy LLC
07.2022 - Current
MIS Executive
Ola Financial Services
07.2019 - 07.2022
Background Verification
First Advantage Pvt Ltd
05.2017 - 06.2019
Ocwen Financial Services
Collections Anylst
08.2016 - 03.2017
Bcom - Bachelor of Commerce
Adarsh Management Institute of India
01.2011 - 07.2013
Senior Customer Service Executive
Mphasis
12.2010 - 07.2016