Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Personal Information
Declaration
Timeline
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Raghavendra B G

Raghavendra B G

Bangalore

Summary

Completions Process Specialist at OSBI with a strong focus on operational efficiency and team training. Expertise in Microsoft Excel for data reporting and analysis, driving continuous improvement and error-free outcomes. Recognized for enhancing productivity through process optimization, workflow management, and quality assurance. Demonstrates exceptional problem-solving skills and adaptability in fast-paced environments, consistently meeting and exceeding objectives.

Overview

10
10
years of professional experience

Work History

Completions Process Specialist

OSBI
Bangalore
04.2017 - 04.2025
  • Processed Certificate of Title to verify customer loan amounts, property details, and bank accounts.
  • Coordinated with solicitors to obtain necessary documents and signatures before fund disbursement.
  • Confirmed case readiness for fund release by notifying solicitors of scheduled dates.
  • Managed BTL Hub schedule in alignment with broker instructions while collaborating with real estate team.
  • Executed underwriting processes in Completions team, effectively utilizing Bastion and Phoebus checklists.
  • Conducted document verification from DPR against applications; sent welcome letters and transitioned cases to quality control.
  • Updated customer bank information during due diligence process and dispatched revised letters promptly.
  • Provided training for new hires, facilitated floor support, and addressed inquiries efficiently.
  • Completed day-to-day duties accurately and efficiently.

Associate

Wells Fargo
Bangalore
01.2015 - 11.2016
  • Identified requirements for residential mortgage processes at WFHL.
  • Analyzed title documents from underwriter agencies to ensure compliance.
  • Conducted research per WFHL requirements and communicated needs to processors.
  • Submitted completed work for quality assurance review, ensuring accuracy and timeliness.
  • Tracked working hours in required sheets to meet productivity standards.

Education

MBA - Finance and accounting

Visvesvaraya Technological University (VTU)
Bangalore
08-2014

BBM - Finance and Accounts

Bangalore University
Bangalore
03-2012

Skills

  • Quality assurance
  • Team training
  • SLA accomplishment
  • Spreadsheet creation
  • Process automation
  • Email communication
  • Process improvement
  • Key performance indicators
  • Knowledge management
  • Cross-functional collaboration
  • Resource allocation

Accomplishments

  • Consecutively achieved 100% quality
  • Value-based awards and R&R
  • Worked on thePilot project
  • Led the team for 2 years
  • Migrations projects
  • Idea implementation

Affiliations

  • Leave report, and OPSCO reports quality report
  • Training the process for the new team members
  • Dashboard: preparing the current status of team metrics and key performance indicators, and presenting them to managers
  • Communication with the HO team via call and email, and sorting out the queries
  • Working overtime when required, and flexible for shift timings, changes when required
  • Successfully involved in software testing and finding bugs in applications

Personal Information

Date of Birth: 12-06-1991

Passport/PAN details: Passport no (M 9747835), valid till May 08, 2026

Father's Name : Guru Raja B S

Permanent Address: #178, 4th Cross, Muniyappa Layout, KR Puram, Bangalore 560036

Language: English, Kannada and Telugu, Hindi

Hobbies: Playing cricket, Reading Books, and Listening to music

Declaration

I hereby declare that all the information provided above is accurate to the best of my knowledge.

Yours Sincerely,

Raghavendra BG

Timeline

Completions Process Specialist

OSBI
04.2017 - 04.2025

Associate

Wells Fargo
01.2015 - 11.2016

MBA - Finance and accounting

Visvesvaraya Technological University (VTU)

BBM - Finance and Accounts

Bangalore University

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