Raghavendra Bhardwaj
Mumbai
Summary
Hospitality-focused professional with over a decade of experience managing guest services, food and beverage operations, and high-performing teams in premium restaurants. Currently serving as an Account Specialist at J.P. Morgan Chase, delivering quality customer support in a regulated environment. Known for adaptability, strong service ethics, and the ability to thrive in fast-paced, multicultural settings, I am well-prepared to contribute to guest-focused roles in dynamic, travel-based environments like cruise operations.
Overview
14
14
years of professional experience
Work History
Account Specialist – Retail and Card Banking (Telephoni Banker)
J.P. Morgan Chase
Mumbai
05.2024 - Current
- Handle inbound customer banking queries with professionalism and accuracy
- Provide account support for credit card, debit card, and retail banking transactions
- Guide customers through security procedures and digital channels
- Ensure first-call resolution and maintain service quality benchmarks
- Maintain compliance with company protocols and regulatory requirements
General Manager
Trippy Goat Kamala Mills | Trippy Goat Café Pvt Ltd
Mumbai
03.2023 - 02.2024
- Led daily operations and ensured high standards of service and food quality
- Oversaw staff scheduling, travel planning, and personal assistant tasks
- Implemented efficient inventory, cost controls, and vendor coordination
- Managed financial planning including P&L and customer experience management
- Coordinated event bookings and guest experiences, aligning with luxury hospitality service levels
- Managed staff performance and guest feedback in a dynamic and high-pressure setting
Restaurant General Manager
The Nutcracker (Palladium & Fort) | Jalapeno Foods Pvt Ltd
Mumbai
09.2014 - 01.2023
- Directed food and beverage operations across two flagship outlets
- Created business plans and SOPs to improve team efficiency and profitability
- Conducted training, hiring, and development of new team members
- Controlled inventory, payroll, and vendor relationships
- Maintained financial health through strict cost controls and margin management
- Ensured consistent 5-star service delivery and guest satisfaction
- Delivered consistent, high-standard service to a diverse guest base including international tourists
- Ensured guest satisfaction during peak hours and special events, similar to high-volume hospitality operations onboard
Server Trainer
Hard Rock Cafe Worli | JSM
Mumbai
10.2011 - 07.2014
- Trained service staff to meet international hospitality standards
- Promoted upselling techniques and customer engagement
- Contributed to outlet success through product knowledge and performance tracking
Education
Bachelor of Arts -
INDIRA GANDHI NATIONAL UNIVERSITY
New Delhi03.2015
Skills
- Proficient in multitasking, financial planning, and team leadership
- Skilled at problem solving, service recovery, and event coordination
- Proven record of building strong teams and delivering memorable customer experiences
Languages
English: C2 – Proficient, Hindi: C2 – Native Proficiency
References
References available upon request.
Accomplishments
- J.P. Morgan Chase – Recognized as part of the Excellence Champion Team for Preferred Servicing in Q3 2024
- The Nutcracker Fort won the Times Food & Lifestyle Award for Best Vegetarian Noteworthy Newcomer Café of the Year in 2015
- Hard Rock Café, Mumbai
- Highest burger sales during the burger festival in 2012
- Excellence Awards – October 2012 and June 2013
- Awarded 5-star excellence pin by VP of Orlando in 2013
- Trainer for the launch of Hard Rock Café, Gurgaon, 2014
Hobbies and Interests
Mixology, Cooking, Cricket, Food Exploration, Documentaries, Event Planning, Travel, Reading Non-fiction
Motivation
Passionate about cultivating a positive work culture, driving financial success, and creating unforgettable experiences for clients through exceptional event management. Eager to contribute my skills to a dynamic organization where I can make a meaningful impact.
Timeline
Account Specialist – Retail and Card Banking (Telephoni Banker)
J.P. Morgan Chase
05.2024 - Current
General Manager
Trippy Goat Kamala Mills | Trippy Goat Café Pvt Ltd
03.2023 - 02.2024
Restaurant General Manager
The Nutcracker (Palladium & Fort) | Jalapeno Foods Pvt Ltd
09.2014 - 01.2023
Server Trainer
Hard Rock Cafe Worli | JSM
10.2011 - 07.2014
Bachelor of Arts -
INDIRA GANDHI NATIONAL UNIVERSITY
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