IT professional with 15 years of total industry experience, including over 8 years as a results-driven Technical ServiceNow Lead with deep expertise in architecting, developing, and delivering enterprise-grade ServiceNow solutions. Skilled in leading cross-functional teams across ITSM, ITOM, CSM, and custom applications. Demonstrates a proven track record in driving platform strategy, intelligent automation, and service transformation using Virtual Agent, Now Assist, and Predictive Intelligence. Adept at stakeholder engagement, process optimization, and aligning IT capabilities with business goals. Offers hands-on experience with REST/SOAP APIs, LDAP, SCCM integrations, performance tuning, and platform governance.
ServiceNow Administration(CSA)
AppDynamics in Action for Developers
Certified (ITIL 2011 Foundation for Service Management)