Raghavendra Dumpala

• Act as a Techno-Functional Manager for key accounts, driving project plans, crafting high-level design solutions, scheduling efforts, and executing projects to achieve established outcomes throughout the delivery lifecycle
• Develop and lead innovative business strategies and experiences by pitching service offerings and solutions that support customers on their journey towards digital adoption
• Spearhead various Agile projects, encompassing the development of project plans, defining SOWs, creating schedules, ensuring adherence, implementing cost control measures, assuring quality, procuring resources, managing changes and risks, and meeting PMI standards
• Lead and empower distributed Agile teams, ensuring they are self-organizing and self-governing
• Fulfil contractual obligations by measuring key KPIs and skilfully managing scope changes through a structured Change Request Procedure
• Deliver proactive customer reporting and governance discussions
• Conduct active assessments of customer feedback at desired intervals and initiate strategies to improve customer satisfaction scores.
• Worked closely with vendors to negotiate contracts and select appropriate products or services.
• Analyzed customer data to identify trends and patterns in user behavior.
• Built strong relationships with customers by proactively addressing their issues and concerns.
• Developed and implemented customer success strategies to improve customer retention rates.
• Conducted customer feedback surveys to identify areas of improvement in service delivery.

Highlights -

Successfully Implemented Digital Gold Transaction Platform for the largest bullion refinery in India

• Achieved a 50% increase in online transactions within the first 6 months of launch.
• Improved customer engagement and satisfaction, leading to a 30% rise in repeat transactions.
• Enhanced the platform's scalability and performance, supporting a 40% growth in user base.
• Streamlined operations, resulting in a 25% reduction in transaction processing tim

Implemented and Driven Customer Acquisition and Campaign Engagements using Adobe Suite for Paints manufacturer

• Boosted customer acquisition by 35% through targeted campaigns using Adobe RTCDP, AJO
• Enhanced campaign effectiveness, resulting in a 20% increase in engagement rates across preferred communication channels.
• Achieved a 15% improvement in conversion rates by segmenting audiences and personalizing communication.
• Strengthened brand loyalty and retention, leading to a 10% increase in customer lifetime value.

Service Delivery Manager (SDM), TCS Interactive, TCS

Digital Transformation Leader:

• Champion of user experience, web and mobile application development, commerce, and marketing initiatives.
• Proven success in establishing oneself as a trusted advisor, driving transformations using CMS and native platforms (AEM, Liferay, Angular, React, iOS, and Android).
• Extensive experience in the financial services domain, specifically in retail banking.
• Adept at setting up and scaling delivery teams to 350+ members, ensuring high performance and efficiency.

Comprehensive Program Management:

• Skilled in managing programs across the full SDLC lifecycle, utilizing various methodologies including agile, iterative, waterfall, and hybrid.
• Expertise in diverse service offerings such as application development, maintenance, and reengineering.
• Proficient in handling different pricing models (fixed price, fixed capacity, time and material) and engagement models (partner/vendor managed, co-managed, and client managed).

Stakeholder Management and Solution Structuring:

• Experienced in managing senior and demanding stakeholders (Director/VP or higher) across business, technology, and operations in both US and India.
• Consultative and solutions-oriented, with a knack for structuring and defining solution-oriented delivery engagements.

Hands-on Delivery Leadership:

• Demonstrated delivery leadership on complex and high-risk projects, ensuring successful outcomes.
• Expertise in sales and pre-sales consulting, as well as bid management.

Key Achievements -

ICICI BANK:

• Delivered iMobile Pay: Successfully launched iMobile Pay on Android and iOS platforms, resulting in the acquisition of over 4 million new customers for ICICI Bank.
• Accelerated Development Efforts: Efficiently drove development efforts for retail and corporate mobile applications, leading a robust team of over 100 professionals.
• Enhanced Cross-Selling Opportunities: Enabled mutual fund and insurance products, loans, credit cards, and demat offerings to retail customers on the same platform, boosting cross-selling potential.
• Expanded Business Lines: Focused on profitability by adding new business lines such as wealth management and NRI services, alongside retail banking.

AMERICAN CENTURY INVESTENTS:

• Launched a groundbreaking dynamic experience asset management application on the React Native platform for individual investors at American Century Investments, resulting in a threefold increase in transaction volumes and a significant surge in individual HNI portfolio holdings.

Macys:

• Re-engineered Macy's Shopping Application: Transformed Macy's shopping application from OOPS to iOS Swift using the VIPER architectural framework. Despite the program's high risk and resource intensity, it was successfully delivered within 6 months, just in time for Black Friday sales.
• Implemented Frictionless Search: Developed custom search functionality for filters and categories, enhancing user experience.
• Scaled Product Catalogs and Orders: Efficiently scaled product catalogs and order processing, ensuring a seamless user experience even during peak traffic periods.

Liberty Mutual :

• Implemented Mobile-First Hybrid Approach: Developed a mobile-first hybrid approach for P&C insurance.
• Key Functionalities: Led the implementation of key functions including lead acquisition, quote generation, bill payments, and policy management.
• Integrated Solution with SharePoint: Facilitated seamless document and version management by integrating the solution with SharePoint.

All State :

• Drive wise App -Implemented personalized Auto Insurance Rates through Native Apps baked by the insights driven through customer driving patterns.
• Replaced Physical Telematics Devices with App Functions bringing in Cost Advantage to customers
• End to End Ownership including On road BETA Testing of the Application with Closed user groups.

TIRUMALA TIRUPATI DEVASTANAMS :

Conceptualize, Strategized and successfully implemented

• Central Reservation Systems (CRS),
• Property Management system (PMS) and
• Analytics