Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Accomplishments
Leadership Competencies
Achievements in Diageo
Timeline
Generic

Raghavendra E

Bangalore

Summary

Detail-oriented Junior Manager with over 9 years of experience in Pricing, Cash Application, Billing, and Order Management. Proven ability to deliver results through innovative marketing collateral and effective project management. Highly organized and reliable, capable of managing multiple priorities while maintaining a positive attitude. Seeking a challenging role to leverage expertise in ensuring adherence to protocols and achieving high-quality outcomes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Junior Manager

Diageo
Bangalore
08.2022 - Current
  • Managed a team of 10 individuals in Global Travel Market, ensuring timely project completion and accuracy of deliverables.
  • Oversaw pricing data management for Global Travel Market, minimizing price discrepancies.
  • Calculated and submitted price setups for new products and replacements according to SLAs.
  • Ensured prompt discount setups for eligible customers, adhering to company agreements.
  • Resolved customer pricing disputes effectively, enhancing resolution rates.
  • Conducted SAP invoice validations to guarantee accurate pricing and invoicing.
  • Led monthly and quarterly rebate settlements, completing audits and issuing credit notes.
  • Coordinated process training to elevate team skill levels based on experience.

ANALYST

Diageo
11.2019 - 08.2022
  • Conducted comprehensive cash application and credit control processes for all regional operations.
  • Generated daily, weekly, and monthly reports, including unallocated cash and customer collections.
  • Developed and reviewed general ledger reconciliations to ensure accuracy and compliance.
  • Prepared and updated DTPs, modifying documents according to governance requirements.
  • Led a team of four in managing critical reporting tasks and escalation processes.
  • Contributed significantly as a core member of the OTC Tower ideation team.
  • Trained new team members, enhancing overall team capabilities and performance.

SENIOR ASSOCIATE

Hewlett Packard Inc.
Bangalore
10.2015 - 11.2019
  • Processed approximately 10 customer orders daily, ensuring accuracy and timeliness in fulfillment.
  • Managed comprehensive sales order processing and validation within SAP.
  • Verified product details, pricing, and configurations prior to order creation.
  • Liaised with customers to acquire missing PO details for seamless order entry.
  • Coordinated with sales, warehouse, and shipping teams to guarantee on-time delivery.
  • Handled order modifications, cancellations, and blocking codes to enhance operational efficiency.
  • Collaborated with internal stakeholders and factory planners to resolve order-related issues.
  • Trained new hires on tools and processes while facilitating knowledge transfer.

Education

Bachelor of Computer Applications - Computer Science

Indo American Degree College - VSK University
Bellary
06-2015

Skills

SAP expertise

Accounts receivable management

Billing processes

Salesforce proficiency

Oswald platform knowledge

Communication and presentation skills

Pricing analysis

Reconciliation techniques

Microsoft Office suite

MicroStrategy analytics

Reporting insights

Leadership and teamwork

Certification

  • Power BI
  • Design Thinking

Languages

English
First Language
Hindi
Intermediate (B1)
B1
Telugu
Intermediate (B1)
B1
Kannada
Proficient (C2)
C2

Affiliations

  • Cooking
  • Listening to music
  • Script writing

Accomplishments

  • Black Label Award, February 2024
  • Gold Label Award, December 2022
  • Kaliber Award, Year Ending 2021
  • EZE Tower Rewards & Recognition Nominee, Individual Award Category, May 2021
  • Quality Award, HPI, 2017
  • Top in Query & Customer Relations, 3 Consecutive Months

Leadership Competencies

  • Played a key role in standardizing processes across various operational levels
  • Expertise in generating and analyzing reports
  • Led and managed teams, serving as a primary resource for onboarding new employees, delivering mandatory training, and preparing Business Requirement Documents (BRDs)
  • Effectively handled escalations and managed queries through excellent interpersonal communication skills
  • Demonstrated a keen awareness and adaptability to evolving customer and stakeholder needs
  • Skilled at multitasking and performing effectively in high-pressure environments
  • Proven ability to influence decisions and resolve issues efficiently

Achievements in Diageo

  • Facilitated a successful transition of the offsite project for the Global Travel Market from Budapest to India
  • Minimized price discrepancies across multiple levels
  • Identified efficient methods for managing annual price increases and discount allocations
  • Standardized cash postings, increasing automatic cash posting frequency
  • Implemented a strategic plan for the Customer Ageing report, saving at least five hours weekly
  • Cleared a three-year backlog of Salesforce price claims within three months for Global Travel Market
  • Executed an inter-organizational project to enhance operational efficiency
  • Streamlined processes to improve overall project management effectiveness

Timeline

Junior Manager

Diageo
08.2022 - Current

ANALYST

Diageo
11.2019 - 08.2022

SENIOR ASSOCIATE

Hewlett Packard Inc.
10.2015 - 11.2019

Bachelor of Computer Applications - Computer Science

Indo American Degree College - VSK University

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