Raghavendra M
QA Manager
Coimbatore,TN
Summary
- Dynamic leader in Web application, Database, Automation,
Cloud & API testing with 17 Years of experience in managing high
revenue, mission-critical projects with 15+ member team size. - Proactive Automation Engineer possessing in-depth knowledge in
C#,Java & JavaScript and implemented best practices in
Frameworks like JBehave, NUnit development. Solutions-based
collaborator well-versed in testing and developing, and
implementing automated testing methodologies and supervising
testing activities. - Extensive onsite experience managing QA delivery with client centric focus and strong leadership and team coordination
abilities, managing both onsite and remote teams to achieve
project goals. - Possess in-depth knowledge of consumer credit bureau clients,
including expertise in credit reports, country insight/risk reports,
data supply chain, matching engines, scorecards, and business
models. Additionally, have experience working with healthcare
insurance clients, particularly with QNXT and NASCO claim
engines. - Possess strong personnel management skills with extensive
experience in handling high-profile and multi-vendor projects.
Skilled in managing multiple projects simultaneously and providing end-to-end support, including User Acceptance Testing (UAT). - Proficient in all QA operations, processes and procedures.
Experience in hiring and developing individual team members
based on client's expectation. Skilled at developing and
implementing improved methods for mitigating issues. - Worked in On-Prem to Cloud migration project and successfully
completed the migration of application and its data to the cloud
within the planned timeline and budget
Overview
17
17
years of professional experience
Work History
Manager Projects - QA
Cognizant Technology Solutions Pvt Ltd
02.2022 - Current
- Managed high revenue, mission-critical projects with 15+ member team size.
- Developed project transformation plan aligning with client's expectations to increase QA efficiency with help of AI tools for automation script development & maintenance
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong team culture focused on employee engagement, collaboration, and continuous learning opportunities.
Senior Associate Projects - QA Lead
Cognizant Technology Solutions, CTS
10.2018 - 01.2022
- Worked as QA LEAD in D&B's Trademark cloud-based modern risk management solution product D&B CREDIT from its foundation
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
Senior Associate Projects – QA Lead
Cognizant Worldwide(UK) LTD
04.2017 - 10.2018
- Worked in Client location in UK and managed QA delivery with support from QA engineers in offshore
- Acted as the primary point of contact for the client, maintaining regular communication to update on project progress, address concerns, and manage expectations.
- Coordinated with client stakeholder, onsite and remote team members, including developers, testers, and other stakeholders, to ensure seamless collaboration and delivery.
- Worked closely with the client to gather and document detailed project requirements and ensure alignment with business objectives.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
Test Analyst
Predictive Analytics Decision Services (UK) Ltd
04.2015 - 03.2017
- Worked from client office in UK with D&B customer who are consumer credit bureau company and gained sound knowledge around Credit Reports, Country Insight/Risk Reports, data supply chain, Matching engine, Scorecards, and its business models.
- Strengthened customer trust in products, meticulously verifying fixes for reported issues and ensuring smooth post-release operations.
- Ensured smooth communication between QA and development teams, participating in regular meetings to discuss progress updates and address challenges collaboratively.
- Boosted team efficiency through effective knowledge sharing sessions with remote team members based on client meetings
Test Analyst
Dun & Bradstreet Technologies and Data Services Pvt. Ltd
04.2011 - 04.2015
- Reduced production issues by implementing rigorous regression testing before each release.
- Reviewed all test cases and test scripts for quality and identified additional areas to review.
- Facilitated quick issue resolution through clear defect reporting, providing precise steps to reproduce along with relevant screenshots or logs when needed.
- Maintained accurate documentation of all testing activities, enabling efficient review of results by project stakeholders.
- Participated in available trainings to improve software knowledge.
Test Engineer
Infosys Technologies
07.2007 - 04.2011
- Partnered with Healthcare Insurance industry especially in QNXT / NASCO Claim Engine.
- Developed effective test strategies based on requirements analysis and risk assessment for optimal resource allocation.
- Enhanced software quality by designing and executing comprehensive test plans.
Education
B.E (Electrical & Electronics) -
K.S.Rangasamy College of Technology
Tiruchengode, India2007
Skills
C#, Java, Java Script, VB Script
SQL Server 2012/2017, MS SQL Reporting Services, ORACLE 9I
Selenium JBehave/Nunit Framework
REST/SOAP Services Testing
API Automation
Test Rail & Zephyr
Software Development Tools: JIRA, Confluence
Security Testing
CI/CD/CT & Zalenium Docker
Project Management
Team Leadership
Effective Communication
Scrum Methodology
Agile Best Practices
Process Improvement
Learningsummary - Certifications
- AWS Cloud Practitioner certified
- Certified Scrum Practitioner from scrum alliance. Certificate ID 001350965
- Cybersecurity & Certified Ethical hacker V11 training courses completed
- "ISTQB-ISEB Foundation Level" certified
Personal Information
- Passport Number: P2905673
- Passport Expiry Date: 02/26/27
- Father's Name: Mr. S.Manian
- Date of Birth: 05/09/86
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Permanentaddress
25K, Chinnammal Lay-Out, Mettupalayam, Tamil Nadu, 641301
Languages
English, Tamil & Kannada
Projects
- Autosoft – Go Application Oct 2023- Till Date Client: Autosoft DMS, Pennsylvania (US)
Played a key role as an QA Manager for both Automation/Manual/Performance team - D&B Credit and Finance Analytics Application April 2015- Sept 2023 Client: Dun & Bradstreet Limited, Marlow(UK), Austin (US), Dublin(IE) & Malibu(US)
Played a key role as an Onshore QA Lead, Co-Ordinator & Offshore Test Lead - GLOBAL REFERENCE SOLUTION(GRS)- AUTOMATION Apr’13- Aug’13 Client: Dun & Bradstreet Limited, Marlow International, Parkway, Marlow, Bucks, SL7 1AJ
Played a key role as an Automation Test Lead - ORDER AUTOMATION (USING COMERGENT SUITE) Nov’12- Mar’13 Client: Dun & Bradstreet Limited, Parsippany, NJ, 3 Sylvan Way Parsippany, NJ 07054
Played a key role as an Offshore Test Lead - MAXCV – DSC UI (MAXIMIZING CUSTOMER VALUE – DATA SUPPLY CHAIN) Apr’11- Oct’12 Client: Dun & Bradstreet Limited, Marlow International, Parkway,
Played a key role as an Offshore Test Lead for both Manual & Automation teams - NASCO/QNXT TESTING Dec'07- Apr’11 Client: HORIZON BCBS of New Jersey
Played a key role as an Offshore Test Engineer
Timeline
Manager Projects - QA
Cognizant Technology Solutions Pvt Ltd
02.2022 - Current
Senior Associate Projects - QA Lead
Cognizant Technology Solutions, CTS
10.2018 - 01.2022
Senior Associate Projects – QA Lead
Cognizant Worldwide(UK) LTD
04.2017 - 10.2018
Test Analyst
Predictive Analytics Decision Services (UK) Ltd
04.2015 - 03.2017
Test Analyst
Dun & Bradstreet Technologies and Data Services Pvt. Ltd
04.2011 - 04.2015
Test Engineer
Infosys Technologies
07.2007 - 04.2011
B.E (Electrical & Electronics) -
K.S.Rangasamy College of Technology