Raghavendra M
Bangalore
Summary
Accomplished Data Analyst specialising in digital transformation with extensive experience in developing and maintaining business reports, dashboards, and ETL processes. Proven track record of collaborating with cross-functional teams to deliver data-driven solutions that enhance operational efficiency and user experience. Expertise in Power BI, Excel, and Salesforce integration, with a strong understanding of the real estate sales lifecycle. Demonstrated ability to lead digital transformation initiatives, automate processes, and ensure data integrity across multiple systems. Career goal: to leverage analytical skills and technical expertise to drive strategic decision-making and process optimisation within dynamic organisations.
Overview
11
11
years of professional experience
Work History
Data Analyst- Digital Transformation
Puravankara Limted
Bangalore
10.2025 - Current
- Developed, published, and maintained business reports, MIS reports, and interactive dashboards using Power BI and Excel, ensuring timely and accurate business insights for leadership.
- Managed end-to-end ETL (Extract, Transform, Load) processes to ensure data integrity, consistency, and reliability across multiple business systems.
- Partnered with business stakeholders to gather, analyse, and document business requirements, translating them into functional solutions, and actionable insights.
- Collaborated with cross-functional teams including Sales, CRM, Finance, IT, and Operations to deliver business reports, dashboards, and application enhancements aligned with organisational objectives.
- Led requirement discussions, coordinated with development teams, performed User Acceptance Testing (UAT), and ensured the successful implementation of new features and enhancements.
- Provided production support by identifying, troubleshooting, and resolving application issues while driving continuous process improvements.
- Managed and enhanced key business applications, including: Site Visit Form – Designed and managed the complete digital site visit process for customers, streamlining data capture, and improving operational efficiency.
Online Booking Form – Developed the end-to-end digital booking form, supporting the complete customer journey from Expression of Interest (EOI) through to booking confirmation.
Sales Incentive Dashboard – Designed and developed automated dashboards for incentive calculation, performance tracking, and payout analysis for the sales team.
Loyalty IOM (Internal Office Memorandum) – Developed and managed the end-to-end digital workflow for customer loyalty approvals, and internal business processes. - Possess a strong understanding of the real estate sales lifecycle, including lead management, site visits, EOI, booking process, CRM workflows, sales incentives, and loyalty programmes.
- Worked closely with business users to understand reporting and analytical requirements, delivering customised dashboards and data-driven solutions that improved decision-making.
- Spearheaded digital transformation initiatives by automating manual business processes, integrating business applications, and implementing technology-driven solutions that enhanced operational efficiency and user experience.
- Ensured high standards of data quality, report accuracy, and adherence to reporting SLAs, while continuously identifying opportunities for automation and process optimisation.
Analytics Specialist
Assetz Property Group
Bangalore
12.2024 - 09.2025
- Keep a tab on all leads generated from different mediums to ensure all leads are actioned and accounted
- Monitor Lead action TAT and generate report
- To ensure and track if all the leads are created/uploaded in sales force
- Data Analytics integration and maintenance
- Generate Reports Dashboard
- New feature requirements in salesforce
- Identifying, analyzing, and interpreting trends
- Lead API integration - Monitor existing integration and initiate new for fresh requirements
- CP portal integration with salesforce for CP leads management
- Link Salesforce booked lead id with Farvision
- Automation of full funnel communication
- Locating and defining new process improvement opportunities
- Data Analytics using tableau
- Reports integration with sales force
BIS and Salesforce Administrator
Provident Housing Limited
Bangalore
08.2021 - 12.2024
- Salesforce credentials for new team Members.
- Migrated with Booking Engine with salesforce for online Home Buying.
- Creating Flows to make the system automated.
- Integration with other salesforce plugins for Calling, SMS and Whatsapp.
- Giving necessary access for RSH and Team Leads as per their requirements.
- Generating Cost sheets.
- Blocking, Releasing and swapping units when requested.
- Exporting Data base for SMS and Email blast.
- Uploading Bulk Data in Salesforce for EMM which is given by Digital Team.
- Creating new Fields and options in salesforce as per Sales, EMM and Marketing requirements.
- Creating and updating new reports and Dashboards for Sales, EMM and Marketing Team.
- Weekly one hour Salesforces Training for entire Sales, EMM and Marketing team.
- Supporting CRM team for generating Cost sheet and pricing.
- Creating Inventory for new projects.
- Maintaining MTD and YTD report.
- Data cleaning of Entire sales.
- Creating MTD, YTD and daily reports for Entire Digital team in terms of Digital and direct performance, analysing the report and give feedback.
- Maintaining Entire Data base of Provident, Puravankara and Purva land in Privilege.
- Analyze data to provide insights on sales performance, market trends, and customer preferences.
- Provide the sales and marketing teams with up-to-date data and insights that help drive campaigns and optimize lead management.
- Sending Weekly report of Sales and Presales to enhance their Performance.
- Calculating Incentives of Presales team.
Presales Team Lead
Provident Housing Limited
Bangalore
04.2019 - 07.2021
- Improved call centre operations by hiring efficient, hardworking and knowledgeable staff.
- Monitored individual performance, providing coaching and training opportunities to struggling or underperforming team.
- Conducted training on customer service processes for team members, reinforcing key learning criteria through day-to-day interactions.
- Created weekly and monthly reports to analyse growth and determine sales required to achieve desired goals.
- Achieved 90% and above on the given target by management.
- Training of new Projects and supported all new launches.
- Took Initiative in terms of re churn the old Data and get sales out of that.
Presales Executive
Provident Housing Limited
Bangalore
01.2018 - 03.2019
- Handled Channel Partners and generated Leads to get more sales.
- Make Outgoing calls to potential customers to schedule high quality leads for sales.
- Documenting all call information in the CRM according to standard operating procedures.
- Proactively communicate with the customers to build rapport, send project details via Email, WhatsApp & for review/feedback.
- Analyze the customer requirements even before initiating the conversation.
- To attend to all customers enquires and provide project information and required details as per the requirements of the client.
- Maintain regular attendance and punctuality.
- Listened intently to customers to identify upselling opportunities.
Email and Chat Executive
Allsec Technologies Limited
Bangalore
02.2016 - 01.2018
- Followed-up on customer interactions to provide further support.
- Remained calm under pressure to handle customer complaints and solve problems.
- Maintained working knowledge of available products and services.
- Met demands of high-volume customer enquiries and exceeded performance targets.
- Attended regular training to enhance performance and expand knowledge.
- Attended to incoming enquiries within target timeframes.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Knowing our products inside and out so that you can answer questions.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Inform customers about new features and functionalities.
Associate
INOX
Bangalore
02.2015 - 10.2015
- Facilitated excellent customer experience by providing friendly, attentive and proactive customer service.
- Kept work surfaces, tables, chairs and customer areas clean.
- Took orders, using effective upselling techniques to increase customer interest in additional products.
- Recorded food and beverage sales using Point Of Sale (POS) system.
- Processed cash and card payments, providing correct change for cash purposes.
- Suggested products to customers based on dietary requests and latest food trends.
- Maintained outstanding customer satisfaction by delivering food and drinks on time in high-pressure environments.
- Monitored inventory levels, promptly ordering low-stocked supplies and ordering extra for busier periods.
- Thoroughly hand-washed dishes and glassware.
- Assisted kitchen with food preparations, making basic orders and plating snacks.
- Maintained safe food handling standards at all times.
- Completed opening and closing checklists according to set standards.
- Created and delivered orders while maintaining accuracy and attention to detail.
Education
BCOM -
IBVE
Bangalore01.2020
2nd PUC -
IBVE
Bangalore01.2014
SSLC -
SSVN
Bangalore01.2012
Skills
- Information systems management
- Database administration
- Presentations
- Data visualization
- Cross-functional collaboration
- Requirement gathering
- Process improvement
- Digital transformation
- Power BI
Personal Information
Father's Name: Muniyappa
Disclaimer
I Solemnly affirm that the above furnished particulars are true to the best of my knowledge and belief.
Timeline
Data Analyst- Digital Transformation
Puravankara Limted
10.2025 - Current
Analytics Specialist
Assetz Property Group
12.2024 - 09.2025
BIS and Salesforce Administrator
Provident Housing Limited
08.2021 - 12.2024
Presales Team Lead
Provident Housing Limited
04.2019 - 07.2021
Presales Executive
Provident Housing Limited
01.2018 - 03.2019
Email and Chat Executive
Allsec Technologies Limited
02.2016 - 01.2018
Associate
INOX
02.2015 - 10.2015
BCOM -
IBVE
2nd PUC -
IBVE
SSLC -
SSVN