Summary
Work History
Education
Skills
Languages
Hobbies and Interests
Projects
Disclaimer
Personal Information
Key Competencies
Timeline
Generic
Raghavendra Magappa Gowda

Raghavendra Magappa Gowda

Bangalore

Summary

Dynamic Service Advisor at TOYOTA with a proven track record in enhancing customer satisfaction and driving service efficiency. Expert in dealer management systems and adept at technical communication, I excel in diagnosing vehicle issues and fostering trust through tailored service recommendations. A dedicated team player committed to delivering exceptional results.

Work History

Service Advisor

TOYOTA
Bangalore
  • Skilled in diagnosing vehicle issues, coordinating repairs, and boosting customer satisfaction through effective communication and tailored service recommendations
  • Extensive experience in vehicle diagnostics, repair coordination, and customer service
  • Proficient in dealer management systems (DMS) and CRM tools to streamline service operations
  • Strong ability to upsell maintenance services while ensuring transparency and trust with customers
  • Skilled in technical communication, effectively bridging the gap between customers and service teams

Education

B.E. - Mechanical Engineering

Nitte Meenakshi Institute of Technology
Bangalore

Diploma - Mechanical Engineering

B.G.S Polytechnic
Chikkaballapur

SSLC - 10th Grade

Stracey Memorial High School

Skills

  • Dealer Management Systems (DMS)
  • Service & Repair Software
  • Diagnostic Tools
  • Engineering & Manufacturing Knowledge
  • Manufacturing Processes
  • Microsoft Office
  • Automotive Knowledge
  • Diagnostic & Service Processes
  • Parts & Inventory Management
  • Customer & Technical Communication
  • Team Player
  • Decision Making
  • Adaptability & Problem-Solving
  • Attention to Detail

Languages

  • English
  • Kannada
  • Tulu
  • Tamil
  • Telugu
  • Hindi

Hobbies and Interests

  • Automotive Industry
  • Aerospace
  • Research & Development

Projects

Solar bicycle project involves designing and building a bicycle that runs on solar energy, typically using solar panels to charge a battery, which then powers an electric motor. Mechanical characterization of Arecanut husk fiber-reinforced polymer composites for sustainable lightweight applications. Design and development of WIFI controlled car.

Disclaimer

I hereby declare that the above-mentioned information is true to the best of my knowledge., Raghavendra Magappa Gowda

Personal Information

  • Date of Birth: 10/23/93
  • Nationality: Indian
  • Marital Status: Single
  • Passport: L2716354
  • Validity: 2029

Key Competencies

In-depth understanding of vehicle systems (engine, transmission, brakes, suspension, electrical)., Knowledge of multi-brand vehicles and their maintenance schedules., Ability to explain complex repairs in simple terms to customers., Expertise in identifying vehicle issues based on customer complaints and initial inspections., Understanding of industry-standard repair procedures and best practices., Skilled in estimating repair times and costs accurately., Strong knowledge of automotive parts, components, and replacements., Experience in stock management, ordering, and alternative part recommendations., Clear and effective customer communication regarding repair status and costs., Writing detailed service reports and repair descriptions for technicians., Ensuring smooth coordination between service teams and clients.

Timeline

Service Advisor

TOYOTA

B.E. - Mechanical Engineering

Nitte Meenakshi Institute of Technology

Diploma - Mechanical Engineering

B.G.S Polytechnic

SSLC - 10th Grade

Stracey Memorial High School
Raghavendra Magappa Gowda